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Similar Mission Benchmarks

Similar Mission Benchmark scores are the average scores for all state agencies that participated in the Survey of Organizational Excellence 2009-2010 grouped by the general mission of the organization.


Similar Mission Response Rates
Mission Name Description # of Organizations Response Rate
Mission 1/10 General Government The General Government category includes organizations involved in the general operating procedures of the government. 12 88.1%
Mission 2 Health and Human Services The Health and Human Services category includes organizations involved in assisting people with health, economic, and mental development services. 7 67.3%
Mission 3 Education The Education category includes Universities, Colleges, Institutes and other Agencies involved with students, teachers, administrators and families throughout many areas of learning. 4 77.4%
Mission 5 Public Safety/Criminal Justice The Public Safety/Criminal Justice category includes organizations involved in providing public protection and service, and the supervision of adult and juvenile offenders. 6 67.0%
Mission 6 Natural Resources The Natural Resources category includes organizations involved in the protection and conservation of natural resources and animal life. 5 78.2%
Mission 7 Business and Economic Development The Business and Economic Development category includes organizations involved in workforce, transportation, economic, and overall development of the communities they serve. 3 69.4%
Mission 8 Regulatory The Regulatory category includes organizations involved in the regulation of medical, financial, and other service industries. 13 88.5%

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Synthesis Scores

  Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
Synthesis 388 356 381 354 362 364 378

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Dimension Scores

Dim # Dimension Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
1 Work Group 396 370 395 365 376 380 390
2 Accommodations 366 333 363 341 339 344 361
3 Organization 398 363 388 363 369 372 384
4 Information 389 355 378 346 359 359 378
5 Personal 394 366 391 365 372 373 381
6 Climate 383 340 368 340 349 349 370

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Construct Scores

Cons # Construct Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
1 Supervision 401 390 406 380 388 393 404
2 Team 387 361 386 354 371 375 380
3 Quality 401 357 392 359 366 371 386
4 Pay 282 241 286 259 246 258 287
5 Benefits 401 374 396 376 379 376 389
6 Physical Environment 403 372 397 377 379 383 396
7 Strategic 416 389 403 387 386 391 401
8 Diversity 380 337 372 339 352 352 367
9 Information Systems 385 374 386 349 361 369 378
10 Internal Communication 369 333 360 327 342 343 357
11 External Communication 413 353 386 361 372 363 399
12 Employee Engagement 394 365 389 365 371 375 382
13 Employee Development 397 377 399 371 374 381 375
14 Job Satisfaction 393 358 387 361 372 366 386
15 Climate/Atmosphere 402 367 401 365 384 384 388
16 Climate/Ethics 411 367 400 372 378 375 393
17 Climate/Fairness 374 322 353 321 335 332 354
18 Climate/Feedback 372 332 354 326 334 336 358
19 Climate/Management 365 317 342 324 320 325 364

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Item Scores

Item #

Item Text

 Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
1 People in my work group cooperate to get the job done. 4.18 3.97 4.18 3.90 4.11 4.15 4.13
2 My work group is actively involved in making work processes more effective. 4.00 3.70 3.95 3.66 3.87 3.90 3.90
3 There is a real feeling of teamwork. 3.80 3.54 3.83 3.45 3.69 3.73 3.76
4 In my work group, I have an opportunity to participate in the goal setting process. 3.75 3.56 3.75 3.42 3.51 3.57 3.66
5 Work groups are trained to incorporate the opinions of each member. 3.60 3.29 3.60 3.30 3.35 3.40 3.55
6 My work group uses the latest technology to communicate and interact. 3.78 3.68 3.81 3.33 3.54 3.57 3.49
7 The information available from our computer systems is reliable. 3.87 3.80 3.97 3.51 3.70 3.77 3.88
8 Overall, our computer information systems present information in an understandable way. 3.90 3.78 3.85 3.54 3.64 3.72 3.85
9 Our computer systems enable me to easily and quickly find the information I need. 3.75 3.62 3.74 3.38 3.46 3.56 3.72
10 Information systems are in place and accessible for me to get my job done. 3.94 3.82 3.95 3.69 3.71 3.82 3.96
11 I have a clear understanding about my work responsibilities. 4.22 4.27 4.30 4.11 4.17 4.19 4.29
12 My supervisor gives me accurate feedback about my performance. 3.96 3.86 4.04 3.75 3.85 3.87 3.95
13 My supervisor recognizes outstanding work. 3.99 3.76 4.00 3.68 3.81 3.83 3.96
14 My supervisor gives me the opportunity to do my best work. 4.07 3.97 4.12 3.87 3.95 4.01 4.13
15 My supervisor is consistent when administering policies concerning employees. 3.81 3.66 3.83 3.57 3.62 3.73 3.84
16 I have a good understanding of our mission, vision, and strategic plan. 4.19 4.12 4.07 3.96 3.94 3.98 4.12
17 I understand the state, local, national, and global issues that impact the organization. 4.10 3.95 3.96 3.96 3.95 3.98 4.03
18 My organization works well with other organizations. 4.15 3.70 4.03 3.78 3.80 3.81 3.94
19 My organization develops services to match the needs of our customers/clients. 4.20 3.78 4.04 3.78 3.77 3.87 3.94
20 My work group uses the feedback from our customers/clients when making decisions. 4.07 3.59 3.92 3.64 3.64 3.69 3.86
21 My work group regularly uses performance data to improve the quality of our work. 3.80 3.42 3.65 3.38 3.38 3.56 3.65
22 My work group’s goals are consistently met or exceeded. 4.03 3.63 3.97 3.72 3.82 3.81 3.99
23 Our organization is known for the quality of service we provide. 4.14 3.65 4.13 3.62 3.80 3.77 3.93
24 My pay keeps pace with the cost of living. 2.67 2.26 2.69 2.37 2.31 2.42 2.73
25 Salaries are competitive with similar jobs in the community. 2.77 2.42 2.80 2.65 2.36 2.58 2.82
26 I feel I am paid fairly for the work I do. 3.03 2.54 3.07 2.74 2.70 2.75 3.07
27 My job meets my expectations. 3.73 3.53 3.79 3.44 3.55 3.56 3.79
28 My work environment supports a balance between work and personal life. 4.06 3.50 3.75 3.62 3.78 3.70 3.84
29 I feel my efforts count. 3.92 3.64 3.90 3.64 3.68 3.68 3.88
30 The amount of work I am asked to do is reasonable. 3.85 3.38 3.78 3.60 3.71 3.58 3.75
31 I feel a sense of pride when I tell people that I work for this organization. 4.10 3.83 4.11 3.74 3.88 3.78 4.02
32 I feel the communication channels I must go through at work are reasonable. 3.84 3.50 3.69 3.50 3.51 3.53 3.75
33 My work atmosphere encourages open and honest communication. 3.68 3.28 3.62 3.27 3.44 3.44 3.50
34 Overall within the groups I work, there is good communication. 3.69 3.46 3.68 3.35 3.54 3.55 3.64
35 The right information gets to the right people at the right time. 3.55 3.09 3.41 2.98 3.19 3.18 3.37
36 I believe our organization communicates our mission effectively to the public. 4.01 3.44 3.73 3.54 3.62 3.54 3.92
37 Our organization communicates well with our governing bodies (i.e. the board, the legislature, etc.) 4.16 3.52 3.89 3.58 3.70 3.58 4.08
38 My organization shares appropriate information with the public. 4.22 3.59 3.94 3.68 3.86 3.74 4.06
39 My organization communicates effectively with other organizations. 4.12 3.57 3.87 3.63 3.69 3.68 3.92
40 Given the type of work I do, my physical workplace meets my needs. 4.05 3.78 4.00 3.86 3.85 3.75 4.02
41 My workplace is well maintained. 3.92 3.65 3.89 3.75 3.67 3.76 3.90
42 There are sufficient procedures to ensure the safety of employees in the workplace. 4.12 3.71 4.06 3.85 3.89 3.99 4.03
43 I have adequate resources and equipment to do my job. 4.03 3.74 3.91 3.61 3.76 3.79 3.88
44 The people I work with care about my personal well-being. 4.06 3.78 4.04 3.76 3.88 3.87 3.92
45 I am encouraged to come up with better ways to serve my customers/clients. 4.09 3.66 3.98 3.66 3.70 3.75 3.81
46 I know how my work impacts others in the organization. 4.18 4.03 4.10 4.06 3.99 4.09 4.17
47 I am encouraged to learn from my mistakes. 4.05 3.94 4.01 3.95 3.90 3.98 4.04
48 There is a basic trust among employees and supervisors. 3.61 3.21 3.60 3.13 3.37 3.37 3.46
49 When possible, decision making and control are given to employees doing the actual work. 3.63 3.29 3.59 3.33 3.42 3.43 3.54
50 An effort is made to get the opinions of people throughout the organization. 3.61 3.20 3.54 3.18 3.28 3.29 3.53
51 The people I work with treat each other with respect. 3.88 3.54 3.94 3.54 3.78 3.78 3.80
52 My organization works to attract, develop, and retain people with diverse backgrounds. 3.92 3.49 3.78 3.56 3.63 3.61 3.75
53 Every employee is valued. 3.80 3.25 3.62 3.25 3.41 3.42 3.62
54 I believe I have a career with this organization. 3.88 3.83 4.03 3.77 3.89 3.86 3.88
55 I have access to information about job opportunities, conferences, workshops, and training. 4.09 3.92 4.05 3.84 3.90 3.96 3.76
56 Training is made available to me so that I can do my job better. 4.02 3.77 3.98 3.71 3.67 3.80 3.76
57 Training is made available to me for personal growth and development. 3.88 3.58 3.89 3.52 3.52 3.61 3.60
58 Upper management effectively communicates the reasons behind key decisions. 3.52 3.05 3.26 3.02 3.06 3.13 3.49
59 Upper management tries to be accessible and visible. 3.78 3.29 3.58 3.46 3.35 3.37 3.79
60 I believe we will use the information from this survey to improve our performance. 3.73 3.29 3.54 3.22 3.29 3.29 3.58
61 I am satisfied with the opportunities I have to give feedback on my supervisor’s performance. 3.57 3.23 3.31 3.16 3.17 3.26 3.47
62 My ideas and opinions count at work. 3.86 3.43 3.75 3.39 3.55 3.51 3.69
63 I believe favoritism (special treatment) is not an issue in my organization. 3.53 2.79 3.14 2.76 2.98 2.95 3.23
64 My performance is evaluated fairly. 3.94 3.65 3.91 3.66 3.73 3.70 3.85
65 I am confident that any ethics violation I report will be properly handled. 4.06 3.60 3.88 3.65 3.64 3.61 3.87
66 Employees are generally ethical in my workplace. 4.15 3.74 4.12 3.79 3.92 3.89 3.99
67 Harassment is not tolerated at my workplace. 4.29 3.90 4.16 3.93 3.99 4.02 4.10
68 Within my workplace, there is a feeling of community among employees. 3.75 3.43 3.85 3.36 3.68 3.66 3.66
69 Benefits are comparable to those offered in other jobs. 3.91 3.62 3.85 3.57 3.69 3.58 3.77
70 I understand my benefits plan. 4.11 3.88 4.04 3.91 3.88 3.94 3.98
71 Benefits can be selected to meet individual needs. 4.01 3.72 3.99 3.79 3.78 3.78 3.91

 

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