Item Text

Score

We are known for our customer service.

3.82

We are constantly improving our services.

3.80

Our goals are consistently met or exceeded.

3.65

We produce high quality work that has a low rate of error.

3.81

We know who our customers are.

4.19

We develop services to match our customers' needs.

3.85

Average work is rewarded the same as excellent work. (Negatively phrased question. Response scores were reversed so that a higher average score for this question is desired.)

2.67

My close contacts and co-workers are a lot different from people elsewhere in the organization. (Negatively phrased question. Response scores were reversed so that a higher average score for this question is desired.)

2.90

Every employee is valued.

3.13

Managers are committed to incorporating cultural diversity.

3.52

Employees have adequate computer resources (hardware and software).

3.71

Computerized information is easily shared among divisions in this organization.

3.49

Computerized information is shared as appropriate with other organizations.

3.57

The right information gets to the right people at the right time.

2.96

Information and knowledge are shared openly in this organization.

2.93

This organization integrates information and acts intelligently upon that information.

3.27

The work atmosphere encourages open and honest communication.

3.11

Employees feel that they must always go through channels to get their work done. (Negatively phrased question. Response scores were reversed so that a higher average score for this question is desired.)

2.64

We routinely use different people from different parts of the organization to solve problems.

3.27

Work groups (that group of people with whom you have daily contact) are trained to incorporate the opinions of each member.

3.31

Work groups receive adequate feedback that helps improve their performances.

3.20

We work well with other organizations.

3.84

We work well with our governing bodies (the legislature, the board, etc.).

3.87

We work well with the public.

4.06

We understand the state, local, national, and global economic issues that impact this organization.

3.74

Employees have an opportunity to participate in the process of strategic planning and goal setting.

3.03

Employees know how their work impacts other employees in the organization.

3.31

Decision making and control are given to employees doing the actual work.

2.99

Employees seem to be working toward the same goals.

3.28

There is a basic trust among employees and management.

2.90

Each employee is given the opportunity to be a leader.

2.90

Employees feel a sense of pride when they tell people that they work for this organization.

3.50

Work in this organization feels like it is "coming together."

3.25

We are efficient.

3.43

Employee productivity is high.

3.52

We "walk our talk."

3.36

Employees feel that their efforts count.

3.18

"The buck stops here" describes how employees accept personal accountability.

3.09

Employees have adequate resources to do their job.

3.49

Employees are given accurate feedback about their performance.

3.26

Alternative work schedules (flex-time, compressed work weeks, job sharing) are offered to employees.

3.33

Training is made available to employees in personal growth and development.

3.46

Training is made available to employees so that they can do their job better.

3.64

Employees have access to information about job opportunities, conferences, workshops and training.

3.64

Management knows whether an individual employee's life goals are compatible with organizational goals.

2.67

Employees feel safe working in the organization.

3.70

Employees feel that they work in pleasant surroundings.

3.58

There is a feeling of community within this organization.

3.33

The environment supports a balance between work and personal life.

3.44

The pace of the work in this organization enables employees to enjoy their work.

3.22

New ideas suggested by employees are seriously considered for their implementation.

3.20

Employees balance their focus on both the long range and short term.

3.31

Creativity and innovation in work are encouraged.

3.39

People who challenge the status quo are valued.

2.76

Promotion recommendations are made by a team of evaluators.

2.57

Raises and promotions are designed to ensure that workers are rewarded solely for their performance.

2.67

Salaries are competitive with similar jobs in the community.

2.34

Benefits can be selected to meet individual needs.

3.71

Information about benefits and policies is adequate and understandable.

3.76

Benefits are comparable to those offered in other jobs.

3.70

The overall benefits and compensation packages offered by my employer were a consideration for me to take this position.

3.58

The benefits and compensation packages were adequately explained to me when I was hired.

3.78

Changes in benefits and compensation packages have been explained to me in the last two years.

3.74

I fully understand my health insurance and disability plan.

3.62

I fully understand my retirement plan.

3.33