Tips for Success in eProtocol
Use a recommended browser
If you are on a Windows machine, eProtocol works best when using Internet Explorer. If you are on a Mac machine, eProtocol works best when using Safari.
You may experience difficulties when using other operating system/browser combinations. Please avoid using Firefox, Mozilla, or Netscape as these browsers are NOT fully supported.
Allow pop-up windows.
Pop-up blocking software prevents the eProtocol application from opening certain windows. You'll need to make sure that your browser has all pop-up blocking software disabled while using eProtocol.
Avoid using your browser's BACK button.
Instead, use the menus and links within the application to navigate.
SAVE frequently.
eProtocol will time out after 45 minutes of inactivity. Only actions which cause the page to refresh or reload (such as saving or navigating to a new section) are indications to the system that your session is active.
Be patient.
Some processes can take a minute to run. Although data is loading, your browser may not indicate activity.
Read the Instructions.
Many pages in the application offer instructions right on the page to help guide you and answer the most common questions. You can also see our FAQ page.
Sign Out when done.
To protect your private information, always log off and shut down your browser completely (close all browser windows) when you are finished using eProtocol.
Configuring your browser to allow pop-up windows
Instructions for enabling pop-ups for Internet Explorer and Safari are shown below. Please check to see if you currently have the Google or Yahoo toolbars installed in your browser. These toolbars each add their own layer of pop-up blocking software in addition to the browser's pop-up blocking software. You may need to follow more than one set of instructions below before your browser will allow pop-ups.
Self-help instructions on how to enable pop-up windows for:
Internet Explorer: allowing pop-ups
- Start Internet Explorer.
- On the Tools menu, click Pop-up Blocker and select Turn Off Pop-up Blocker.
- When Pop-up Blocker is correctly turned off, it will show Turn On Pop-up Blocker.
- Start Safari.
- On the Safari menu, look to see if Block Pop-up Windows is checked. If so, click this line once to turn off pop-up blocking.
- When Pop-up Blocker is correctly turned off, it will show Block Pop-up Windows as unchecked.
Yahoo Toolbar: allowing pop-ups
- On the Yahoo Toolbar, click the pop-up blocker icon to see if Enable Pop-up Blocker is checked. If so, click this line once to turn off pop-up blocking.
- When Pop-up Blocker is correctly turned off, it will show Enable Pop-up Blocker as unchecked.
Google Toolbar: allowing pop-ups
- On the Google Toolbar, look to see if the pop-up blocker icon is shown as blocked. If so, click this button once to turn off pop-up blocking.
- When Pop-up Blocker is correctly turned off, the button will show Pop-ups okay.
