After a Crisis
The Sept. 28 event was only a single day incident for us, and there weren't fatalities beyond the shooter.
What if it didn't go as well?
- Be prepared for that and consider an extended event/closure: rotate shifts and don’t get burned out. Start thinking ahead, if needed, about an aftermath/vigil/memorial communications.
- There may be the need for ongoing communications, such as counseling/mental health, human resources (leave time, closure), student services (missed classes, dealing with student/faculty/staff loss), memorials, as well as returning to “normal” operations.
We debriefed several times after the event. We created a transcript, a log of events and a timeline.
Document what happened and debrief, maybe a few times. Make sure debriefing involves all your information technology, Web and social media staff. Make fixes and improvements. Share experiences and learn how other departments reacted.
We were exhausted, emotionally and physically.
Fatigue is natural. Take time to decompress.
For other universities, how much work did this cause? How much inquiry/response did you receive after Sept. 28? What pages/sites have been created in response? Did you evolve your social media guidelines/policies?