International Travel Assistance

Although your UT-sponsored health plan extends to cover you during international travel, many countries may have difficulty processing your health plan ID card and often require payment at the time of service. It is important to plan ahead to make sure you will have access to the best possible treatment options and proof of payment in the event that you need health care abroad. To assist you in this, UT System administration has a contract with International SOS to provide emergency medical assistance and evacuation services to all UT institutions.

International SOS is not a form of medical insurance coverage, but they will coordinate with care providers abroad and your insurance back in the United States to help you find the right providers and make sure you have proper proof of payment. This means that International SOS is like a concierge service that will help you get all the information and care you need to stay safe and healthy while abroad. To access these services, log in with your UT EID and follow the instructions to print out a free International SOS contact card.

About International SOS

Following are details about the many advantages of using International SOS, the world’s leading provider of medical assistance, international health care, security services and outsourced customer care.

Medical Services | International SOS Clinics | Security Services
Travel Services | Payment of Services | Registration

Medical Services

• Pre-trip information on travel health issues (such as vaccination information)
• Assistance with finding health care providers when traveling internationally
• Emergency and routine medical advice
• Outpatient case management
• Outpatient medical expense guarantee and payment
• Inpatient admission and identification of receiving physician
• Inpatient medical expense guarantee, cost review and payment
• Medical claims assistance
• Dispatch of medication and medical supplies
• Emergency medical evacuation services

International SOS Clinics

• In areas where quality medical care is not easily accessible, International SOS has top-quality clinics to meet the needs of travelers

Security Services

• Security evacuation services
• Online travel security information about your destination
• Access to security crisis center with your UT membership number

Travel Services

• Legal referrals
• Emergency message transmission
• Translations and interpreters
• Lost document advice
• Emergency personal cash advances

Payment of Services

• If needed, The University of Texas at Austin will work with International SOS to provide pre-payment for services required
• Upon return, the traveler will place medical insurance claims with the assistance of International SOS and repay the university the expenses incurred

Registration

• Registration is voluntary
• Registration allows International SOS and the Travel Management Services office to better assist you in an emergency
• Even if you do not register, you should carry the International SOS contact card with you when you travel abroad

Access to International SOS

To access the membership number for securing International SOS services, log in with your UT EID below:

Log in