There are several things to remember that can make the shared experience in the classrooms better for everyone. In addition to your continuing support in keeping the console areas clean; making sure drawers are closed and locked when not in use; and supervising student use, the following reminders may help.
Please report any problems you have to me as soon as possible. Sometimes I hear that a problem has persisted for weeks, but no one let me know it was happening. Email is always best so I can track the issue. We have a LAITS checker test all the equipment every morning so that we know that the equipment is working when the day starts.
Save the projectors
Projectors are overheating and lamp replacement is very costly. Please do not turn on the projectors unless necessary. For example, it is not necessary to turn on the projector when you walk into class. You can do all your setup on the monitor and only turn on the projector when it is needed. Cool startup time is less than 30 secs. Turn off the projector when you are done using it, don’t wait for the end of class. The next professor will appreciate it. Also remember that on the touch panel are display buttons. They are called ‘show display’ and ‘blank’ or ‘hide’ display. These turn on and off the projection bulb while keeping the system running, protecting against overheating and extending bulb life. Please, please, please make sure the project is off when you leave your class. We have had several reports from our morning checker that projectors were left on overnight and bulbs are not cheap.
Touch panel issues
If you are having trouble logging into the touch panel, press the clear button two or three times making sure the “**” are clear from the input field. Then enter the code again. If you are still unable to enter the code, clear the input field, as described above, and press the screen firmly along the border to the right of the numbers. This can reset the screen to receive new input.
A black monitor usually means the screen saver is engaged. Press the mouse button or return key. Also the monitor has a power button in the lower right hand corner, sometimes it gets turned off. If you see the message ‘display is off’ it means the computer is off or needs to be restarted (see ‘Computer issues’ below)
If the VCR is playing audio but not video then the caption machine is off. Caption machines are usually located above the VCR. They have a power button on the front. VCR’s are dying. If you have VHS tapes critical to your teaching, please check with Clay about getting DVD replacements or use LRC equipment to create digital versions.
Sometimes the computer is off. Check to see that the pinhole light, located on the right front of the computer is on. The power button is a “dimple” located in the back right corner above the power cord. Press to turn on. Press and hold for 10 seconds to turn off.
Most computer freezes etc. can be cleared by force quitting the offending application. On the Mac, right click in the application icon on the dock and select force quit. On Windows, right click on the status bar at the bottom and open ‘task manager’.
For most issues like freezes, video signal problems or anything computer related, turning the computer off and on may restore functionality. The computer can be restarted by using the power button. Hold the power button in for ten seconds to turn it off, (notice the light will be off). Wait 10 seconds again and press the power button to turn the computer back on (notice the light will be on).
If you are new to using the consoles, please schedule an orientation with me. I can answer your questions and assist you. The LAITS help line is always available at 471-9666, the number is posted in the locked drawer to the right of the keyboard. Also their site at <http://www.utexas.edu/cola/laits/classrooms/common-operational-questions.php
> has FAQ’s and training videos. We contract with LAITS for a daily checker and help and support services, please use them so we get our money’s worth. In many cases, your students are familiar with the equipment and may be able to assist you when asked, but intimidated to initiate an offer help on their own.