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Mail FAQs

Learn about mail best practices and all the services offered in the mail centers. Questions? Email the Jester Mail Center if you are a Jester resident or your Hall Coordinator if you live in a different residence hall.


  • Will I get my own mailbox?
    No, you and your roommate(s) will share a mailbox which corresponds to your room number. Your room key will open your mail box. For this reason you and your roommate(s) should discuss how you plan to handle each other's mail. You should be honest about whether or not you are comfortable with your roommate removing your mail from your mailbox.

  • What is my address?
    Click here to find the addresses for each residence hall.

  • Where is my mail center?
    If you live in Jester East or West, your mailbox and package pick-up location is the Jester Mail and Service Center, located across from Jester City Limits in the Jester concourse. For residents of all other residence halls, your mail center is your assigned front desk.
    Residence Hall Mail Center
    Jester East Jester Mail and Service Center
    Jester West Jester Mail and Service Center
    Whitis Court Duren front desk
    Duren Duren front desk
    Andrews Carothers front desk
    Blanton Carothers front desk
    Carothers Carothers front desk
    Littlefield Carothers front desk
    Kinsolving Kinsolving front desk
    Brackenridge Prather front desk
    Roberts Prather front desk
    Prather Prather front desk
    Moore-Hill Moore-Hill front desk
    Creekside Creekside front desk
    San Jacinto San Jacinto front desk

  • What time is mail delivered to your mail center?
    The mail can arrive at your mail center anytime between the hours of 7 a.m. and 9 p.m. Some days the mail will be delayed due to route changes, postal staffing changes, weather conditions around the country or holidays. We can never guarantee that the mail will arrive on a specific day/time. The Jester Mail and Service Center regular hours are M-Th 9 a.m.-8 p.m., F 9 a.m.-5 p.m., S 9 a.m.-3 p.m., and they are closed on Sundays. The Jester Mail and Service Center hours vary depending on university closures; please email them with questions about specific days/times.

  • What happens once the mail arrives at the mail center?
    When the mail arrives at the mail center it comes in large bins. Staff will sort the mail by room number so it is ready to be placed in residents' mailboxes. The staff then places the mail in the corresponding residents' mailboxes. The mail sorting process could take the staff a few hours to complete depending on the amount of mail and the traffic at the desk.

  • What should I do if I receive mail that does not belong to either me or my roommate in my mailbox?
    Please return mail to your mail center that is not addressed to either you or your roommate.

  • Is it safe for my family or friends to send me cash through the mail?
    It is NEVER safe to send cash through the mail, whether you are sending it to a house, apartment or residence hall. We recommend that your family and friends refrain from sending cash through the mail. Look into cashier's checks, money orders, reloadable debit cards or wire transfers as an alternative.

  • How will I know if I receive a package?
    When your package is logged at your mail center, you will receive an automatic email or text notification.

  • What do I need to have in order to pick up a package?
    You will need your UT ID card or EID and a government issued photo ID. You have to pick up your package in person from the mail center. A friend or family member cannot retrieve your package for you, nor can the mail center bring the package to your room.

  • What if my tracking number says my package has been delivered, but I haven't received a notification letting me know I have a package to pick up?
    Staff logs each package we receive electronically, and then notifies the resident that a package is ready to be picked up. This procedure takes time so it may mean that your package is currently being processed. Please check back later that day. If you still do not have a notification later in the day, ask the mail center staff about your package. Please bring all information about your package including the tracking number, date and time of delivery and the name of the person who signed for it so the staff can help you locate the package.

  • If I opt for Sunday delivery on a package, will it reach me on Sunday?
    No. Our mail centers do not receive mail on Sundays, so do not pay extra for Sunday delivery.

  • What will happen if my package or mail has one of my parents names or my nickname in the address instead of mine?
    Staff will do all they can to determine to whom the delivered package or mail belongs, but if the name on the package or envelope is significantly different than your name the staff will be unable to determine the recipient of the mail or package. The package or mail may be returned to sender because they are unable to determine to whom it belongs based on the name. It is important that all your mail and packages have your official name on record listed in order to eliminate confusion. Mail with no name in the address will be automatically returned to sender. Please talk to your mail center if you have questions about this.

  • What is Amazon@UTexas?
    Amazon@UTexas offers our campus community a secure and convenient location to pick up and return Amazon orders. Additionally, Amazon Student and Prime members receive Free One-Day Pick Up on orders placed by 10 p.m. Activate your benefits at utexas.amazon.com. Campus pick up location: Gregory Gym, 2.110.

  • What do I do if I have changed my name or if I am using a different name than my given name?
    Bring something to show proof of the new name you are using to the mail center so the staff can update your mailbox. Be sure to update any permanent name changes with the Housing office and Office of the Registrar.

  • What happens if I feel like my mail or package has been mishandled or misplaced?
    Contact the Hall Coordinator who is responsible for your residence hall. If you believe a theft has occurred, please call UTPD at 512-471-4441.

  • Besides picking up my mail and packages, what else can I do at the mail center?
    The Kinsolving and San Jacinto mail centers sell stamps. The Jester Mail and Service Center can sell stamps and send/receive faxes. Bevo Bucks is the only form of payment accepted at the mail centers.

  • Can I send out packages via the postal service, FedEx or UPS from the mail centers?
    No. Our mail centers cannot send out packages via the postal service, Fed Ex, UPS or other package delivery companies. If you need to send a package, you can visit the campus post office located in WMB.

  • My key no longer works in my mailbox. What should I do?
    Put in an MRF for a lock/key change. Even if your key is still opening your residence hall room, you should still put in an MRF for a lock/key change.

  • What happens to my mail after I move out?
    Your mail will be forwarded to you for one month after you have moved out if you update your address. In order to ensure that you receive all your mail, you should update your mailing address with your billing companies, magazine and newspaper subscriptions, friends, family, etc. After 30 days, all mail for a resident who has moved out will be returned to sender.

  • Can I leave a package or letter at a mail center to be picked up by a resident?
    No. For safety reasons, we do NOT allow packages or letters to be dropped off at a mail center without going through an actual delivery service like the post office.

  • In the Jester concourse, I see lots of people tabling. How do I request a table?
    Click here to request tabling space in the Jester concourse area. Look under the Reserve/Request Space tab.

  • Which U.S. Post office handles the residence hall mail?
    Please direct your general postal inquiries to the North Austin location at 4300 Speedway Austin, TX 78705. They can be reached at (512) 453-2785.







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