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Mail FAQs

The purpose of this page is to provide information about mail procedures in the residence halls. Please find answers to frequently asked questions about postal mail.

  1. Will I get my own mailbox?
    No, you and your roommate(s) will share a mailbox which corresponds to your room number. Your room key will open your mail box. For this reason you and your roommate(s) should discuss how you plan to handle each other's mail. You should be honest about whether or not you are comfortable with your roommate removing your mail from your mailbox.
  2. What time is mail delivered to the residence halls?
    The mail can arrive at the residence halls anytime between the hours of 7 AM and 9 PM. Some days the mail will be delayed due to route changes, postal staffing changes, weather conditions around the country, and holidays.
  3. What happens once the mail arrives at the residence halls?
    When the mail arrives at the residence halls it comes in large bins. The residence hall staff will sort the mail by room number so it is ready to be placed in residents' mailboxes. The staff then places the mail in the corresponding residents' mailboxes. The mail sorting process could take the staff a few hours to complete depending on the amount of mail and the traffic at the desk.
  4. What should I do if I receive mail that does not belong to either me or my roommate in my mailbox?
    Please return mail that is not addressed to either you or your roommate to your residence hall front desk or if you live in Jester to the Jester Mail Center.
  5. Is it safe for my family or friends to send me cash thru the mail?
    No, it is never safe to send cash thru the mail and sending it to a residence hall is no different. Unfortunately, because you are sharing a mailbox with a roommate your mail is not completely secure. There is occasionally mail theft along postal routes and between roommates so ask your family and friends to refrain from sending cash through the mail. Look into cashier?s checks, money orders, reloadable debit cards or wire transfers as an alternative.
  6. How will I know if I receive a package?
    When your package is logged at your mail center, you will receive an automatic email notification. If your mail center uses package slips, you will also receive a package slip in your mailbox.
  7. What do I need to have in order to pick up a package?
    You will need your UT ID card or EID and a government issued photo ID. You will also need the package slip from your mailbox if your residence hall has chosen to use them. You have to pick up your package in person from the front desk. A friend or family member can not retrieve your package for you.
  8. What if according to my tracking number it says my package has been delivered, but I do not have a package slip in my mailbox?
    The residence hall staff logs each package we receive electronically and then prints package slips where applicable. This procedure takes time so it may mean that your package is currently being processed. Please check back in about an hour. If you still do not have a package slip in your mailbox, ask the desk staff about your package. Please bring all information about your package including the tracking number, date and time of delivery, and the name of the person who signed for it so the staff can help you locate the package.
  9. What will happen if my package or mail has my one of my parents names or my nickname in the address instead of mine?
    The residence hall staff will do all they can to determine to whom the delivered package or mail belongs, but if the name on the package or envelope is significantly different than your name the staff will be unable to determine the recipient of the mail or package. The package or mail may be returned to sender because they are unable to determine to whom it belongs based on the name. It is important that all your mail and packages have your official name on record listed in order to eliminate confusion. Mail with no name in the address will be automatically returned to sender.
  10. What do I do if I have changed my name or if I am using a different name than my given name?
    Bring something to show proof of the new name you are using to the desk or mail center so the staff can update your mailbox. Be sure to update any permanent name changes with the main Housing office and the Office of the Registrar.
  11. What happens if I feel like the residence hall staff has mishandled or misplaced my mail or package?
    You should first speak with the Administrative Assistant in charge at that specific desk (if applicable). If there is not an Administrative Assistant for that desk or if you need additional assistance, you should contact the Hall Coordinator who is responsible for handling front desk matters.
  12. What happens to my mail after I move out?
    Your mail will be forwarded to you for one month after you have moved out if you go to http://www.utexas.edu/student/registrar/rose/ to update your address. In order to ensure that you receive all your mail, you should update your mailing address with your billing companies, magazine and newspaper subscriptions, friends, family, and etc. After 30 days, all mail for a resident who has moved out will be returned to sender.
  13. Which U.S. Post office handles the residence hall mail?
    Please direct your general postal inquiries to the North Austin location at 4300 Speedway Austin, TX 78705. They can be reached at (512) 453-2785.

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