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Citrix Remote Instructions

Set up for Windows Users

To use Citrix at home, you will have to install the XenApp client onto your desktop.

  1. Ensure your computer has up to date security patches (via Windows Update) and anti-virus software.
    To install the Citrix client, you will need Administrator rights. (Most users are administrators on their own home computer)
  2. Open Internet Explorer (or Firefox) and go to

    Wait until the web page moves past the 'One Moment' message. If you find the web page does not move on, refresh it by pressing F5.

    Once the web page has loaded, if you do not have the client installed, you will see the following screen.

    Citrix Install Window

    To install the client:
    Tick the I Agree checkbox and press Install
    If you see something else, you already have the client installed and can proceed to logging in.
  3. Your browser will ask you what you want to do with the file. Click Save and wait for the download to complete.
  4. When the application has downloaded, click the option to Run the application and begin installation.

    Citrix Install progress
  5. When the client has completed the installation, a dialog box will be displayed with 'Installation completed successfully'.
    Click OK to return to the browser.

    Citrix Logon
  6. Your browser will now move on to the log in screen. Enter your EID username and password and now refer to the logging in instructions.

Logging In

Please ensure that you have installed the client software to your workstation.
The log in instructions below are for Windows, Apple Mac and Linux users.


  1. Open your computer's web browser and open the web page

    You should see a screen similar to the one shown below.

    Enter your EID username, password and then click Log On. If you find the 'one moment' message remains after a minute, press F5 on your keyboard to refresh the screen.

    Citrix Install Complete
  2. Once you've logged in you will see a grid based list of options available to you.

    Please note that these will vary depending on what you have access to. Most users will see the screen below:
    Citrix Sample Desktop
    To launch one of the services, click the link once and your computer will start the connection
  3. A new window will open and the system will display a series of messages to tell you what it is doing in the background.

    Please wait until your desktop is loaded.
  4. To start using the system, click the Start button, but not the one on your local desktop.

    The Start icon circled in blue, is the menu for the Remote Desktop Service window. Start Button

Local Drivers and Printers

You may be asked by the XenApp client if you would like the system to be able to access your local disks, USB drives, printers or even web cams. If you wish to access these, click the appropriate button to agree.

Please note the speed and quality of your network/internet connection will affect how easy it will be to access your local resources. We recommend that you save all work to the network and only use your local drives to copy data to/from the Remote Desktop Service.


If there is a connection problem between your computer and the Remote Desktop Services system, the software will attempt to reconnect your session. If there is a serious failure, or you have to switch to a new computer, merely log back in to the web page and you will be reconnected to your session.

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