University of Texas at Austin Office of Ombudsperson

Develop Options. Make Referrals. Clarify Policy. Find Solutions.

Photo by Ramya Sankar

What is an Ombudsperson?

An ombudsperson is an independent, neutral third party who assists in resolving problems, concerns, and complaints. An ombudsperson will provide counseling, conduct shuttle diplomacy, negotiations, and mediations. The word originated in Sweden in the early 1800’s when an office was created to investigate citizen’s complaints against the government. Many campuses, state agencies, and corporations have ombuds offices.

The Office of the Ombudsperson at The University of Texas at Austin is composed of caring and dedicated staff including a part-time ombudsperson, who is also a student, student assistants, and a full time administrative associate.

Principles of the Office of the Ombudsperson

Confidential
To the extent practicable, we will not share any information you give us with anyone outside the Office of the Ombudsperson without your expressed permission.

Neutral
The Office of the Ombudsperson does not advocate for the student or for the university. We will consider the interests and concerns of all parties involved with the aim of achieving fair and equitable solutions.

Independent
The Office of the Ombudsperson operates independently of administrative authorities.

Informal
The power of the Office of the Ombudsperson rests in our ability to persuade. We have only informal investigative power.