Develop Options. Make Referrals. Clarify Policy. Explore Solutions.
Photo by John Walthall
Who Can Use Services from the Office of the Student Ombuds?
The Office of the Student Ombuds only serves currently enrolled undergraduate and graduate students. We can also assist faculty, staff, alumni, and parents with questions about student-related concerns.
Why Go To The Office of the Student Ombuds?
- You would like to talk confidentially about a situation
- You need help communicating with someone within the university
- You are unsure of the policies or procedures that apply to your specific problem or issue
- You would like to know what resources or options are available
- You want information on how to file a complaint, appeal, or grievance
- You feel a policy or procedure is not being followed properly
- You are not sure where else to turn for help
What Do We Do?
- Listen to concerns, problems, and disputes
- Provide referrals
- Identify relevant policies and procedures
- Facilitate communication or dialogue
- Help with bureaucracy
- Explore solutions
- Recommend changes to university policy and procedures
- Report trends back to the university
- And other conflict resolution services
What We Cannot Do
- Take sides
- Participate in legal procedures or formal processes
- Conduct investigations
- Accept formal grievances or receive "notice" for the university in regards to any issues including harassment or discrimination
- Make decisions or mandate changes to policy
The Office of the Student Ombuds reserves the right to deny any case that falls outside our role and responsibilities.
We provide information and assistance to students who have university-related questions or complaints. The office can also help university officials including faculty, staff, and administration by providing information and problem solving regarding student issues. Additionally, we report trends and suggestions to the appropriate officials.