|
|

Photo by John Walthall
How can the Office of the Ombudsperson help?
We are a resource for The University of Texas at Austin. Our office is a place where students can share their concerns. The Office of the Ombudsperson can also help university officials including faculty, staff, and administration by providing information and problem solving.
What do we do?
Listen to complaints, concerns, problems, and/or disputes
Provide referrals
Identify relevant policies and procedures
Facilitate communication
Gather facts
Find solutions
Recommend changes to university policies and procedures
Report trends back to the university
Why go to the Office of the Ombudsperson?
You have a problem, concern, complaint, or dispute
You would like to talk over a situation confidentially
You need help communicating with someone
You are unsure of the policies or procedures that apply to your concern
You intend to file a complaint or appeal, but are unsure how to proceed
You would like to know what resources or options are available to you
You feel a policy or procedure is not being followed fairly
The Office of the Ombudsperson does not get involved if:
You want a representative
It's a legal issue
You want to lodge a formal complaint
The Office of the Ombudsperson reserves the right to deny any case considered inappropriate. We do not arbitrate, adjudicate, or participate in any internal or external formal process (including legal).
|
|
|