How we can help

Develop Options . Make Referrals . Clarify Policy . Find Solutions

Photo by John Walthall

How can the Office of the Ombudsperson help?
We are a resource for The University of Texas at Austin. Our office is a place where students can share their concerns. The Office of the Ombudsperson can also help university officials including faculty, staff, and administration by providing information and problem solving.

What do we do?

Listen to complaints, concerns, problems, and/or disputes

Provide referrals

Identify relevant policies and procedures

Facilitate communication

Gather facts

Find solutions

Recommend changes to university policies and procedures

Report trends back to the university

Why go to the Office of the Ombudsperson?

You have a problem, concern, complaint, or dispute

You would like to talk over a situation confidentially

You need help communicating with someone

You are unsure of the policies or procedures that apply to your concern

You intend to file a complaint or appeal, but are unsure how to proceed

You would like to know what resources or options are available to you

You feel a policy or procedure is not being followed fairly

The Office of the Ombudsperson does not get involved if:
You want a representative
It's a legal issue
You want to lodge a formal complaint

The Office of the Ombudsperson reserves the right to deny any case considered inappropriate. We do not arbitrate, adjudicate, or participate in any internal or external formal process (including legal).