Who Can Use Services from the Office of the Student Ombuds?

The Office of the Student Ombuds only serves currently enrolled undergraduate and graduate students. We can also assist faculty, staff, alumni, and parents with questions about student-related concerns.

Why Go To The Office of the Student Ombuds?

You would like to talk confidentially about a situation
You need help communicating with someone within the university
You are unsure of the policies or procedures that apply to your specific problem or issue
You would like to know what resources or options are available
You want information on how to file a complaint, appeal, or grievance
You feel a policy or procedure is not being followed properly
You are not sure where else to turn for help

What Do We Do?

Listen to concerns, problems, and disputes
Provide referrals
Identify relevant policies and procedures
Facilitate communication or dialogue
Help with bureaucracy
Explore solutions
Recommend changes to university policy and procedures
Report trends back to the university
And other conflict resolution services

What We Cannot Do

Take sides
Participate in legal procedures or formal processes
Conduct investigations
Accept formal grievances or receive "notice" for the university in regards to any issues including harassment or discrimination
Make decisions or mandate changes to policy

The Office of the Student Ombuds reserves the right to deny any case that falls outside our role and responsibilities.

We provide information and assistance to students who have university-related questions or complaints. The office can also help university officials including faculty, staff, and administration by providing information and problem solving regarding student issues. Additionally, we report trends and suggestions to the appropriate officials.