UT Connect CD

Subscriber Survey

This brief survey is intended to help us get feedback from UT Connect subscribers. Please take a few minutes to answer the questions below.  Your responses will help us make the UT Connect CD a better product for UT students, faculty, and staff.

1. How would you rate your  computer skill level?

Absolute beginner  1 (.4%)
Novice 19 (7.3%)
Intermediate user  104 (39.8%)
Advanced user  101 (38.7%)
Expert user  36 (13.8%)

2.  What operating system do you use on your primary computer?

Mac OS  69 (26.3%)
Windows 95/98  121 (46.2%)
Windows ME  22 (8.4%)
Windows NT/2000  47 (17.9%)
Linux   1 (.4%)
Other (Please specify:   )   1 (.4%) Solaris
I don't know what operating system I have.   0 (0%)

3.  How do you connect to the Internet? (choose the method you use most frequently)

I dial-up using a modem and Telesys.  115 (43.9%)
I dial up using a modem and another Internet Service Provider.   6 (2.3%)
I live on campus and use ResNet to connect to the Internet.  36 (13.7%)
I live off campus and use a high-speed connection (Ethernet, Roadrunner, DSL) to connect to the Internet.   31 (11.8%)
I work on campus and use Ethernet to connect to the Internet.   73 (27.9%)
I don't know my connection method.  0 (0%)

4.  Are you satistifed with the UT Connect CD ROM?

1 - Very Dissatisfied                                     5 - Very satisfied

1             2              3                4                  5

7 (2.7%)   17 (6.6%)   68 (26.5%)   116 (45.1%)   49 (19.0%)

5.  There are many resources to help people with installing and using the UT Connect software.  Please indicate your experience with the resources listed below.
I did not even know this resource existed. I know about this resource, but have never used it. I have used this resource, but did not find it very helpful. I have used this resource, and found it adequate. I used this resource and found it very helpful.
Printed documentation
32 (12.6%)
67 (26.4%)
22 (8.7%)
94 (37.0%)
19 (15.4%)
Help button on the
UT Connect CD
90 (36.1%)
109 (43.8%)
17 (6.8%)
28 (11.2%)
5 (2.0%)
UT Connect pages
on the Web
64 (25.5%)
86 (34.3%)
24 (9.6%)
58 (23.1%)
19 (7.6%)
Free UT Connect classes
141 (56.4%)
100 (40.0%%)
1 (0.4%)
3 (1.2%)
5 (2.0%)
ACITS Help Desk
7 (2.8%)
74 (29.1%)
32 (12.6%)
74 (29.1%)
67 (26.4%)

6.  Who installed the UT Connect software on your computer?

I installed it myself.  228 (87.7%)
I had someone else install it for me.  21 (8.1%)
Someone helped me install it.  11 (4.2%)

7.  Did you (or the person who installed it for you) encounter any problems when installing or configuring the UT Connect software?

YES  44 (16.7%) NO 215 (81.4%)

If yes, can you briefly describe the problem you encountered:

How did you resolve this problem?

I read the online help on the CD. 1
I read the printed documentation that came with the UT Connect CD. 12
I received help from the ACITS Help Desk. 17
I got help from a friend or colleague. 11
The problem is still not resolved. 12

8.  Which applications on the UT Connect CD did you install? Check all that apply.

FTP client (Fetch or WS_FTP) 134 (51.2%)
Telnet or SSH client 123 (46.9%)
Anti-Virus Software  177 (67.6%)
Eudora Pro  187 (71.4%)
Remote Printing Software  33 (12.6%)
Internet Explorer  145 (55.3%)
Netscape Navigator  127 (48.5%)
TN3270 Program  93 (35.5%)
Adobe Acrobat  172 (65.7%)
QuickTime  119 (45.4%)
Operating System Patches and Fixes  61 (23.3%)

9.  If there are other programs you would like to see included on the UT Connect CD, list them below.



See a complete list of responses to question 9.

10.  Please rate the following components of the UT Connect CD in terms of their importance and value to you?

1 - Not important or valuable                            5 - Very important and valuable Mean Response
Configuring my computer to connect to the Internet 1 2  3 4 5 4.15
Anti-virus software 1 2  3 4 5 4.41
Web browser 1 2 3 4 5 4.09
Eudora Pro 1 2  3 4 5 3.74
Remote Printing software 1 2  3 4 5 2.09
FTP Client (WS_FTP or Fetch) 1 2 3 4 5 2.95
Telnet or SSH client 1  2  3 4 5 3.03
TN3270 client (mainframe access) 1  2  3 4 5 2.77
QuickTime 1  2  3  4 5 2.85
Adobe Acrobat Reader 1  2  3  4 5 3.59
Software patches and updates 1  2  3  4 5 3.86

11.  Which Web Browser do you primarily use?

I installed Netscape Navigator from the UT Connect CD.  91 (34.7%)
I installed Microsoft Internet Explorer from the UT Connect CD.  55 (21.0%)
I use a version of Netscape that was already installed on my computer.  32 (12.2%)
I use a version of Microsoft Internet Explorer that was already installed on my computer.  73 (27.9%)
I use another Web browser. (Please specify:   )  7 (2.7%)

12.  Which electronic mail program do you primarily use?

Netscape   12 (4.6%)
Eudora Pro  137 (52.3%)
Outlook Express  27 (10.3%)
Microsoft Outlook  37 (14.1%)
Web based e-mail (for example, Hotmail, Yahoo, or webmail.utexas.edu)  34 (12.9%)
Other (Please specify:   )  9 (3.4%)

13.  Which anti-virus software do you currently use on your computer?

Network Associates VirusScan/Virex installed from UT Connect CD
Network Associates VirusScan/Virex pre- installed on my computer 139 (52.7% combined for VirusScan)
Norton Anti-Virus 68 (25.8%)
FProt 0 (0%)
PC-Cillin 1 (.4%)
I have anti-virus software installed, but I don't know what type 17 (6.4%)
I don't have anti-virus software installed 14 (5.3%)
Other (Please specify:   )

14.     Status:

Undergraduate student  80 (30.7%)
Graduate student  58 (22.3%)
Staff member  84 (32.3%)
Faculty member  38 (14.6%)

15.  If you could do one or more things to improve UT Connect or the process of connecting to and using the Internet here at UT Austin, what would it be?



See complete list of response to question 15.

 

Thanks for taking the time to share your comments.