I've had an interesting career path. I started in business consulting after college, focused on Change Management. In consulting I gained a diverse experience across various industries. I worked in energy, higher education in operations, marketing and fundraising. In my current role, I am responsible for improving the experience our customers have with our products and services. I collect feedback from customers and work with all departments within our company to implement the optimal customer experience. In many ways I'm still doing change management but instead of consulting for clients, I do it for my own company.
Undergrad degree: Psychology
Favorite class in college: Leadership and Communication, Dr. Witherspoon
College to career: I would say that the most important thing that lead me to be successful in my career was my involvement in extracurricular activities at UT. Liberal Arts Council, Greek Life, Senate and Orange Jackets prepared me to lead from day one of my career. Because I had led meetings and spoken in public, I was not afraid when I was asked to lead a training class as a new consultant. While I didn't have a business degree, I felt more prepared for my job because of the leadership experience I had than my co-workers who had business degrees.
Career influences: The biggest influence on my career were the recent graduates who I identified with who went into consulting. I saw people who thought and worked like me and I figured if they liked what they were doing I would as well. I also liked the idea of using my psychology degree in business. As a change management consultant, I worked on the "people" side of business helping employees through change initiatives.
Cons: The hours can be long and customers can be demanding.
UT Senate of College Councils ( Student Organization )
Getting involved at UT is critical to success at UT and in your career.
The Ownership Quotient ( Book )
This book really guides what I'm working on now in Customer Experience.
Follow Rosabeth Moss Kanter on Twitter ( Website )
Rosabeth Moss Kanter is a Harvard Business professor who is the authority on change management.
Fast Company ( Magazine )
Fast Company is a great way to stay updated on innovation.