Q: I can’t find my group in the database when I search. How do I get my group added?
A: First try clicking the “Browse” button, and select “Locate Group”
In this field, you will want to type in any portion of your group’s name. Select “Locate” and every group with that portion of the name will pop up.
If you do not see your name in the database, you can request to be added by contacting the Texas Union Hospitality Office at firstname.lastname@example.org.
Q: Do I have to be an officer of my RSO to make a reservation?
A: Yes. You must appear as an officer as listed on SALD’s website. If you are an officer but not listed here, you must work with SALD to have your listing updated.
Q: I am an officer for my RSO but I don’t see my name listed under my group’s contacts. How do I get added?
A: If your name is not listed* AND you are an officer as listed on SALD, select “temporary contact”.
*NOTE: If you are NOT listed on SALD, we cannot process your reservation request. If you are an authorized representative, you must contact SALD to update the website as our office does not manage this database.
Q: I’m getting a message that says "First available booking date violation", but I don’t understand why. What happened?
A: You may have made a request for a room when the Texas Union or the Student Activity Center is closed. The Student Activity Center opens reservations on a semester by semester basis. You may have attempted to book a time that is not yet open for reservations or when it is closed.
Note that event start times must be set for 30 minutes after the buildings open. For example, our buildings open at 10 AM on most Saturdays during the long semester. Accordingly, the earliest you could request an event to begin is 10:30 AM; however, in this scenario, organizers would have access to the room at 10 AM for setting up.
Please see this link for Texas Union building hours: http://www.utexas.edu/universityunions/texas-union/info/building-hours
Please see this link for Student Activity Center building hours: http://www.utexas.edu/universityunions/student-activity-center/info/sac-building-hours
You may also have requested a room before the cut-off limit for requests. Requests must be submitted before 8 AM the day prior to your desired event date.
Q: I need to make changes to a request I sent. How do I edit a reservation request?
A: To edit the reservation after you have saved it, go to the Reservations tab and select “View My Requests”.
Select the name of the reservation you wish to edit.
Click the to edit or add services.
To edit reservation details* (event name/type), click “Edit Reservation” on the fair right of that field.
*NOTE: You may make changes to events online up to two weeks before the planned event.
If you want to make changes to your Texas Union event less than two weeks before it, please contact the Texas Union Hospitality Office at email@example.com.
For changes to your Student Activity Center event less than two weeks before, please contact the Student Activity Center Events & Activities Office at firstname.lastname@example.org.
Q: I need to cancel a room request. How do I do this?
A: To delete a reservation* after you have saved it, go to the Reservations tab and select “View My Requests”. Select the name of the reservation you wish to delete then click next to the name and OK when prompted. Please see cancellation policies here:
Student Activity Center
*NOTE: You may cancel your event online up to two weeks before the planned event.
If you want to cancel your Texas Union event less than two weeks before, please contact the Texas Union Hospitality Office at email@example.com.
For cancelling your Student Activity Center event less than two weeks before, please contact the Student Activity Center Reservation Office at firstname.lastname@example.org.
Q: The room I want isn’t showing up after I click “Find Space”.
A: If the room does not show, it may be unsuitable for your needs. For example, the occupancy may be too small or the room may not be suitable for dancing.* You may also want to check your filters to see if whether some features could be unchecked.
*NOTE: The following rooms are suitable for dancing:
Student Activity Center
Q: How do I schedule a recurring (weekly) meeting?
A: After you have logged in, under the Reservations tab, select Recurring Meeting Request
Q: What is the “group set” set-up type (this applies to Texas Union reservations only)?
A: Group set is akin to As-Is. The difference is that certain rooms may have a stack of padded chairs for furnishing that can be configured by the client*. The rooms are as follows:
Departments pay nominal setup and cleaning charges for the use of rooms. These charges are waived if a department wants the room "as is" and selects "group set" for set-up type. By choosing this option, the department will not require the delivery of any equipment or additional furnishings. If a department chooses to "group set" a Texas Union room, the department is responsible for returning the room to its original condition following the event. — Departments will be charged the setup/cleaning fee if this has not occurred.
*NOTE: On occasion, rooms that may typically have stacks of chairs for “group set” may not have these in place due to operational demands. In events such as these, clients will have to request furnishings the day of their event, which may lead to related charges.
Q: When I submitted my request, the room appeared available, but I received an email stating that the space was not available. Why did this happen?
A: The University Unions manages reservations to maximize building utilization and assigns rooms accordingly. This may have contributed to your unavailability notice. Also, depending on a variety of factors, there are times when a requested event would not be possible due to restraints with building or staffing resources.