Kristen Robinson Named New Director for User Services

March 10, 2008

Terry Tatum, Associate Vice-President, Customer Services for Information Technology Services, announced that Kristen Robinson has accepted the position of Director, User Services. She begins her new responsibilities on Monday, March 10, 2008.

In announcing her acceptance, Tatum stated, “I am pleased to welcome Kristen to The University of Texas at Austin. Her years of experience implementing and improving user support organizations in university environments will help ITS take its customer care and customer support to a new level. Her knowledge and commitment will help ITS enhance and improve customer service for our campus.”

Kristen will be responsible for a number of key, customer-focused ITS groups including the ITS computer labs and information desk, the ID center, On-site Support, Server Technical Support, Lab Support and the ITS Help Desk.

Kristen comes to the university after more than a decade as Director, User Services for SunGard Higher Education Management Services. Prior to her work with SunGard, she served as a Help Desk coordinator and project manager for the National Association of Stock Car Auto Racing (NASCAR).