Gathering usability testing
STEP 6. Conduct the usability test
During the test
- Greet the participant.
- Administer the pre-test survey, if you created one.
- Ask the participants to complete the task scenarios
- Collect data using various observational methods for usability testing [more]
using a test
monitor: Take detailed notes
of what users do and say, and take pictures or screenshots when users
have serious problems. (This requires another person in addition
to the monitor.) Videotaping or screen recording (e.g., Camtasia )
performs these recording tasks automatically.
- Remind the participants to think-aloud
- Avoid influencing participants by providing information or
indicating right/wrong behaviors or mistakes
- Intervene (stop and/or guide) when the participant is struggling
a lot or far off track.
After the test
- Thank the participant.
- Collect additional data: If you want to obtain additional
or more specific feedback, choose one or more of the following options.
- Administer a post-task
or post-test survey. A
post-task survey is given immediately after a certain task is completed
in order to gain specific feedback of a task or how participants’ perceptions
change over time. A post-test survey gathers feedback on participants’ overall
perception of the product.
- Post-test questions may address:
- Ease of use
- Example of a post-test survey
- Conduct interviews or
focus groups to gain further product feedback
- Debrief. A debriefing is similar to an informal interview
in which the monitor asks questions about the testing process to gain
further feedback from the participants. The goal of this step is
to clarify and understand the problems the users had during the testing
Page last updated: Sep 21 2011
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