Quality Assurance & Process Improvement Strategic Plan
Strategic Objectives and Goals 2011 - 2012
Metrics: Goal 2
Educate and empower the Facilities Services community
- Develop and implement an Education Plan
- Share vision and mission of QAPI with Facilities Services community
- Educate and facilitate teams and managers in use of tools (how to identify and implement process improvements)
- Create a "How to Guide" tool set for implementation teams
- Evaluate change in behavior and incorporate changes as necessary
Educate and Facilitate Teams and Managers in Use of "Process Improvement Tools"
- Recruitment Process Improvement Team
- Facilities Maintenance Process Mapping
- QAPI Training Classes
- Process Mapping and Process Simulator
- Documenting Your Workflow for an Efficient Work Team
- Handbook "How to Guide"