The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status

Current Service Interruptions

6/30/2016
7:10 PM
RESOLVED: Office 365 Message Delivery Delays
Service Restored

6/30/2016 7:07 PM
Microsoft reports that the issue was fully resolved as of 6:35 PM, and ITS Systems staff have confirmed that all queued mail has completed delivery.


6/30/2016 5:06 PM
Microsoft reports that a solution is in place that should resolve the underlying issue causing delivery delays.  ITS Systems staff continue to observe the message queues drain, which may take several hours to complete fully.  Next update at 7pm.


6/30/2016 3:25 PM
Microsoft engineers have shifted email traffic to a healthy portion of their infrastructure to mitigate impact.  ITS Systems staff have confirmed that message delivery queues appear to be draining, albeit slowly.  Next update at 5pm.


6/30/2016 1:06 PM
ITS Systems staff continue to work with Microsoft and are monitoring the health status of mail delivery.  Microsoft will provide their next update at 3pm, after which this status will be updated as well.


6/30/2016 11:40 AM
ITS Systems staff continue to work with Microsoft and are monitoring developments.  Next update at 1pm.


6/30/2016 10:41 AM
Microsoft has reported that users of Exchange Online may be experiencing delays in sending or receiving email messages.  ITS Systems staff have determined that our Office 365 tenant is also affected, and have engaged with Microsoft for additional support.  Next update at 12pm.

6/30/2016
10:13 AM
RESOLVED:  UT Web emergency maintenance
Service Restored

6/30/2016 10:10 AM
UT Web returned to normal operations at approximately 7:10 p.m. last night and has been stable so far this morning.  ITS Systems staff continue to perform root cause analysis and incident follow up.


06/29/2016 6:01 PM
Maintenance extended until 8:00 p.m.


06/29/2016 3:56 PM
Maintenance extended until 6:00 p.m.


06/29/2016 2:34 PM
Maintenance extended until 4:00 p.m.


06/29/2016 1:45pm
For Course Schedule or Registration, please visit https://my.utexas.edu/group/student/home


06/29/2016 1:33 PM
Maintenance extended until 2:30 p.m. as staff continue to work the problem.


6/29/2016 12:40 PM
Maintenance extended until 1:30 PM.


6/29/2016 11:56 AM
Maintenance extended to 12:45 PM.


6/29/2016 11:02 AM
Maintenance begins.


6/29/2016 10:54 AM
The UT Web service will be undergoing emergency maintenance between
11:00 and 12:00 today to adjust system configuration settings. Web Content delivery service may be interrupted during this period.

6/29/2016
7:56 PM
RESOLVED: UT Web degraded performance
Service Restored

06/29/2016 7:52PM
UT Web resumed normal operations at 7:10pm.


06/29/2016 1:45pm
For Course Schedule or Registration, please visit https://my.utexas.edu/group/student/home


6/29/16 8:07am
We are receiving reports that UT Web sites are experiencing slow load times this morning. ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 06/26/2016 - 07/16/2016 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
26

12:00 AM - Austin Disk Services Planned Maintenance Window

7:00 AM - UDC-C - High Voltage Switchgear Inspection

9:00 AM - UTLogin Disruptive Maintenance

27

7:00 AM - UDC-C - High Voltage Switchgear Inspection

10:00 AM - Video Security Maintenance

28

7:00 AM - UDC-C - High Voltage Switchgear Inspection

7:00 AM - uTexas Identity Manager (TIM) PROD Maintenance

8:00 AM - University Directory Maintenance

8:00 AM - ITS Staff Intranet

8:00 AM - JIRA quarterly OS maintenance

9:00 AM - Virtual ID Cards Planned Maintenance

9:00 AM - Student Photo Roster Planned Maintenance

9:00 AM - ID Photo Gateway Planned Maintenance

6:00 PM - Wikis Weekly Maintenance

8:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - SharePoint Maintenance - Tuesday

29

6:30 AM - UTLogin Non-Disruptive Maintenance

7:00 AM - UT Lists Maintenance

7:00 AM - UDC-C - High Voltage Switchgear Inspection

7:00 AM - DocRepo - MySQL maintenance

7:00 AM - XML Gateway - MySQL maintenance

7:00 AM - Blogs Database Maintenance

7:00 AM - Wikis DB Maintenance

7:00 AM - Duo Self-Registration Portal MySQL Database Maintenance

7:00 AM - ITS MySQL Planned Maintenance

7:00 AM - ITS Website Maintenance

8:00 AM - TRAC Non-Disruptive Maintenance

5:00 PM - UT Directory and UT Search Scheduled Maintenance

10:00 PM - UT Lists Planned Maintenance

30

7:00 AM - PyPE Tools Maintenance

7:00 AM - UDC-C - High Voltage Switchgear Inspection

7:00 AM - PyPE Tools Maintenance

8:00 AM - ITS Website Maintenance

8:00 AM - Software Distribution and Sales Planned Maintenance

5:00 PM - Blog Service Weekly Maintenance

9:30 PM - DocRepo Maintenance: Non-Disruptive

1

 

 

 

2

8:00 AM - Footprints Weekly Maintenance

3

12:00 AM - Austin Disk Services Planned Maintenance Window

7:00 AM - JIRA Application Maintenance

9:00 AM - UTLogin Non-Disruptive Maintenance

4

10:00 AM - Video Security Maintenance

5:00 PM - Stache Planned Maintenance Window

5

5:00 PM - UT Direct/DEFINE Internals Planned Maintenance

6:00 PM - Wikis Weekly Maintenance

8:00 PM - VoIP Core Patching

8:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - SharePoint Maintenance - Tuesday

6

6:30 AM - UTLogin Non-Disruptive Maintenance

10:00 AM - UT-V SRM Upgrade

4:00 PM - DC power enhancements

5:00 PM - UT Directory and UT Search Scheduled Maintenance

7

7:00 AM - PyPE Tools Maintenance

8:00 AM - ITS Website Maintenance

5:00 PM - Blog Service Weekly Maintenance

10:00 PM - XML Gateway - Removal of RC4 cipher

8

 

 

 

9

8:00 AM - Adobe Connect 9.5.3 Upgrade

8:00 AM - UT Web Monthly Planned Maintenance

8:00 AM - Footprints Weekly Maintenance

8:00 AM - Web Central Monthly Scheduled Maintenance

10

12:00 AM - Austin Disk Services Planned Maintenance Window

11

10:00 AM - Video Security Maintenance

3:30 PM - PyPE OS Patching dev, test, qual

12

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Wikis Weekly Maintenance

8:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - SharePoint Maintenance - Tuesday

13

5:00 PM - UT Directory and UT Search Scheduled Maintenance

10:00 PM - UT Lists Planned Maintenance

14

7:00 AM - PyPE Tools Maintenance

7:00 AM - PyPE Tools Maintenance

8:00 AM - ITS Website Maintenance

5:00 PM - Blog Service Weekly Maintenance

15

 

 

 

16

8:00 AM - Footprints Weekly Maintenance


  Today's date

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!