The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/15/2014
2:07 PM
RESOLVED:FootPrints License Error
Service Restored

This has been resolved.

A new license code was entered into Footprints this afternoon to add concurrent licenses to the total available to the service.
Though the new licenses were added, some ‘fixed’ license individuals were converted to ‘concurrent’ users, and this has caused a run on concurrent licenses, which in turn is causing login issues to the service, as all available concurrent licenses are in use.
We’re compiling a list of those people who should have fixed licenses, and putting them back.
There may be intermittent log in issues to Footprints while we get the fixed licenses back in the hands of those who purchased them.
Sorry For The Inconvienience

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
9:43 AM
UPDATE: Legacy VoIP Phones Partial Outage
Service Functioning, Temporary Solution in Place

“Some legacy VoIP system users experienced outages starting Mar 21 2014.  As of now, all known user data has been corrected.  We will continue respond to any additional issues as they are reported.  Until the permanent fix is in place, no feature changes, additions, or disconnect of the legacy VoIP service should be made.  Emergency cases will be handled.

“This is a worldwide data issue that the vendor is working to resolve. This application is on hold until further notice. ITS will update when the vendor releases an updated fix and procedure.”

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 04/13/2014 - 05/03/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
13

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

14

9:00 AM - PROD uTexas Identity Manager (TIM) Non-disruptive Maintenance

8:00 PM - VoIP System Patch Application

15

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Pype WPA upgrade

7:00 AM - Emergency Information Security Maintenance for MSSQL SQL01

8:00 AM - Austin AD Name Server Refresh

9:00 AM - Natclipse server maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - University Wiki Service Monthly Maintenance

8:00 PM - Web Central planned maintenance: UT Login transition for protected pages

8:00 PM - VoIP System Patch Application

16

7:00 AM - Shibboleth (PROD) Maintenance - Expedited Non-Disruptive

8:00 AM - Activate Outbreak Filters on our IronPort appliances

8:00 AM - Campus VPN Maintenance - Non-Disruptive

8:00 AM - Campus Network Maintenance - Non-Disruptive

9:30 AM - Javamail, FTPMail PROD host patching

17

5:00 PM - Blog Service Weekly Maintenance

8:00 PM - Expedited Legacy VoIP Repair

18

6:00 PM - Austin Domain Controller Refresh

10:00 PM - SharePoint Maintenance (Fri)

19

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

20

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

21

7:00 AM - Shibboleth (PROD) Maintenance

6:00 PM - Group E-Mail Planned Maintenance

22

7:00 AM - XML Gateway PROD - quarterly host OS patching

7:00 AM - Shibboleth (PROD) Maintenance - Non-Disruptive

7:00 AM - Central Web Authentication Maintenance - Non-Disruptive

8:00 AM - Austin AD Name Server Refresh

10:00 PM - SharePoint Maintenance (Tue)

23

9:00 AM - Planned University Directory Maintenance

2:30 PM - Planned Disruptive TED Maintenance

10:00 PM - UT Lists planned maintenance

24

8:00 AM - UTForge monthly application maintenance

11:00 AM - Update to DMG

5:00 PM - Blog Service Weekly Maintenance

25

6:00 PM - Austin Domain Controller Refresh

10:00 PM - SharePoint Maintenance (Fri)

26

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

27

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - PyPE OS Security Patching - Beta & Production

28

 

 

 

29

8:00 AM - Austin AD Name Server Refresh

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

30

9:00 AM - Planned University Directory Maintenance

1

5:00 PM - Blog Service Weekly Maintenance

2

10:00 PM - SharePoint Maintenance (Fri)

3

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!