The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/5/2016
3:18 PM
RESOLVED - SQL 2012 unplanned maintenance
Service Restored

05/05/2016 3:09
SQL2012 unplanned maintenance has concluded.


05/05/2016 2:43 PM
One of the SQL 2012 Production instances is having performance issues.  ITS Systems Database team is currently working on resolving the issue. 
Customers who are connecting to SAGL1, SAGL2 and SAGL3 will experience a brief connection interruptions while we migrate the Availability Groups to other SQL instances.

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 11/04/2012 - 11/24/2012 >>>
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
1:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 1:00 AM and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org, ... (more)
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly service maintenance window for Campus WSUS. Service may be interrupted during this period.
9:00 AM - 9:15 AM
Re-enable HA host monitoring within "Enterprise" cluster...
Service: Virtual Servers
Description: We will be re-enabling HA host monitoring in the "Enterprise" cluster even though the BPDU packet issues have not been fully resolved, as VMware has confirmed that vSphere 5 can handle it due to ... (more)
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
5:00 PM - 6:00 PM
UT Direct planned migration
Service: UT Direct
Description: Improving the unsubscribe feature. Limited chance of service interruption.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists service maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will be unavailable from 10:00 p.m. to 11:00 p.m. Wednesday November 7th in order to perform server maintenance.

During this maintenance ... (more)
7:00 AM - 9:00 AM
Application Registry (AppReg) Server Maintenance
Description: Installing operating system updates on appreg.security.utexas.edu.
9:00 AM - 2:00 PM
UT-V addition of datastores
Service: Virtual Servers
Description: We will be adding new datastores into the UT-V ESXi clusters.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will undergo maintenance for approximately 1 hours. There will be a 20 minute outage about one third of the way into the maintenance.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:15 AM
XML Gateway maintenance
Service: XMLGateway
Description: A new version of the XML Gateway Management Web app will be deployed, to PROD host (stutz.its.utexas.edu), in order to:

(a) Sync up the deployed applicaton with the latest Java .war built from the ... (more)
9:00 AM - 10:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to optimize the out-of-band network for better convergence and compatibility.

There will be brief outages while the network re-converges, these outages ... (more)
3:00 PM - 3:30 PM
UTmail Signup Portal Maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly host maintenance window for Campus WSUS. Service may be interrupted during this period.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We are planning internal maintenance on all of our systems. We expect no customer impact and no outage is planned.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in TEST. No downtime is expected.
10:00 PM - 11:00 PM
Custom Unix Web hosting server maintenance
Service: Custom Web Publishing
Description: One of the servers hosting custom Unix-based websites will undergo maintenance from 10:00 p.m. to 11:00 p.m. Tuesday, November 20.

During this period there will be a brief service outage as the ... (more)
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The pype service will be undergoing maintenance to release a new version of the tools. No downtime or service interruption is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

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