The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status

Current Service Interruptions

6/30/2016
5:07 PM
Office 365 Message Delivery Delays
Under Investigation

6/30/2016 5:06 PM
Microsoft reports that a solution is in place that should resolve the underlying issue causing delivery delays.  ITS Systems staff continue to observe the message queues drain, which may take several hours to complete fully.  Next update at 7pm.


6/30/2016 3:25 PM
Microsoft engineers have shifted email traffic to a healthy portion of their infrastructure to mitigate impact.  ITS Systems staff have confirmed that message delivery queues appear to be draining, albeit slowly.  Next update at 5pm.


6/30/2016 1:06 PM
ITS Systems staff continue to work with Microsoft and are monitoring the health status of mail delivery.  Microsoft will provide their next update at 3pm, after which this status will be updated as well.


6/30/2016 11:40 AM
ITS Systems staff continue to work with Microsoft and are monitoring developments.  Next update at 1pm.


6/30/2016 10:41 AM
Microsoft has reported that users of Exchange Online may be experiencing delays in sending or receiving email messages.  ITS Systems staff have determined that our Office 365 tenant is also affected, and have engaged with Microsoft for additional support.  Next update at 12pm.

6/30/2016
10:13 AM
RESOLVED:  UT Web emergency maintenance
Service Restored

6/30/2016 10:10 AM
UT Web returned to normal operations at approximately 7:10 p.m. last night and has been stable so far this morning.  ITS Systems staff continue to perform root cause analysis and incident follow up.


06/29/2016 6:01 PM
Maintenance extended until 8:00 p.m.


06/29/2016 3:56 PM
Maintenance extended until 6:00 p.m.


06/29/2016 2:34 PM
Maintenance extended until 4:00 p.m.


06/29/2016 1:45pm
For Course Schedule or Registration, please visit https://my.utexas.edu/group/student/home


06/29/2016 1:33 PM
Maintenance extended until 2:30 p.m. as staff continue to work the problem.


6/29/2016 12:40 PM
Maintenance extended until 1:30 PM.


6/29/2016 11:56 AM
Maintenance extended to 12:45 PM.


6/29/2016 11:02 AM
Maintenance begins.


6/29/2016 10:54 AM
The UT Web service will be undergoing emergency maintenance between
11:00 and 12:00 today to adjust system configuration settings. Web Content delivery service may be interrupted during this period.

6/29/2016
7:56 PM
RESOLVED: UT Web degraded performance
Service Restored

06/29/2016 7:52PM
UT Web resumed normal operations at 7:10pm.


06/29/2016 1:45pm
For Course Schedule or Registration, please visit https://my.utexas.edu/group/student/home


6/29/16 8:07am
We are receiving reports that UT Web sites are experiencing slow load times this morning. ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 03/31/2013 - 04/20/2013 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more)
7:00 AM - 8:30 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
11:15 AM - 1:15 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting emergency maintenance on the TEST TIM system to replace a failed motherboard.

There will be two 5-10 minute outages during the maintenance interval.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 10:00 AM
Javamail, FTPMail PROD host patching
Service: Mainframe Email
Description: Javamail and FTPMail PROD hosts (jmail-p01-3.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at least one host will be ... (more)
9:00 AM - 12:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
1:00 PM - 1:30 PM
Stache planned maintenance / update
Service: Digital Certificates
Description: Users may experience a brief outage Stache is being updated. In the event of a service outage, at least one of the direct links will continue to work.

The digital certificate service (Certificates)... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 AM - 4:00 PM
F5 Load Balancer Maintenance
Service: Core Network Services
Description: The OS on the F5 load balancers will be upgraded to the latest version. Disruption to load balanced services should be minimal.

There will be six brief failover events. Users of HTTP based ... (more)
9:00 PM - 10:00 PM
Pype Filer Move
Service: Python Production Environment (PyPE)
Description: The Pype service will have its shared storage migrated from the utdirect-netapp2 filer to rosen/guilden. During this maintenance, the deployment interface as well as deployed applications in all ... (more)
9:30 AM - 5:00 PM
UTBackup Storage Expansion
Service: UTBackup
Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices.
6:00 PM - 10:00 PM
NOC UPS Maintenance
Service: Campus Network
Description: From 6pm-10pm today (Monday, April 8), UDC will be performing emergency maintenance on the UPS serving the primary NOC. The UPS is currently in an error state, and the maintenance is being performed ... (more)
7:00 AM - 9:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, April 9th from 7:00-9:00 am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 9:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, April 9th from 7:00-9:00 am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 9:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, April 9th from 7:00-9:00 am the Student Photo Roster will undergo routine scheduled maintenance. Users may experience a brief interruption in service during this time.
9:30 AM - 5:00 PM
UTBackup Storage Expansion
Service: UTBackup
Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
2:00 PM - 2:30 PM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: There should be no impact to any users or systems during this maintenance.
5:00 PM - 6:00 PM
UT-V Networking Environment Maintenance
Service: Virtual Servers
Description: Networking will be upgrading the software on the Cisco Nexus 1010's supporting the UT-V networking environment.

No service interruptions are anticipated during the maintenance.
7:30 AM - 8:00 AM
Mainframe Email (FTPMail) change
Service: Mainframe Email
Description: The FTPMail service, which forwards emails sent via Natural module EMN$MAIL, will be changed to forward emails to local sendmail (SMTP) server, rather than directly to relay.mail.utexas.edu

This ... (more)
8:00 PM - 10:00 PM
Austin Active Directory schema update
Service: Austin Active Directory
Description: A schema update will be applied to the Austin Active Directory to support Exchange 2010 SP3.

No customer impact is expected.
1:00 AM - 9:00 AM
Database Server Migration
Service: WebSpace
Description: Migrate Webspace's production database to a new server with a new version of Oracle.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Adobe Connect database maintenance
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's database server will under scheduled maintenance on Sunday, 4/14/13 from 12 AM - 2 AM. Adobe Connect will experience intermittent service outages during this maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: On Sunday, April 14, from 8am-11am, Networking will be conducting hardware maintenance on one of the campus core routers. No service interruption is expected.

Details available at: https://... (more)
9:30 PM - 10:30 PM
Planned maintenance on the Student Photo Roster
Service: Student Photo Roster
Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window.
9:30 PM - 10:30 PM
XML Gateway maintenance (OS patching)
Service: XMLGateway
Description: XML Gateway PROD service will be stopped while the host (stutz.its.utexas.edu) Operating System (RHEL) receives the quarterly patches/updates.

This event was placed on the calendar earlier and ... (more)
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
9:00 AM - 11:00 AM
uTexas Identity Manager (TIM) TEST Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM TEST servers. There will two 5-10 minute outages.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. Updates to TED might experience a small delay.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DHCP Server Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the DHCP servers servicing departmental networks on campus to install updated software on the server. No service interruption is expected.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Urchin
Description: Planned monthly maintenance window for Urchin.
2:00 PM - 4:00 PM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting testing of our computing infrastructure. There may be intermittent outages during the testing.

Production will not be affected.
5:00 PM - 5:30 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-Mail system will undergo maintenance to update the web interface.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!