The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status

Current Service Interruptions

7/1/2016
12:13 PM
TACC Connectivity Issues with Internet2 Research Cloud
Under Investigation

7/1/2016 12:09 PM
Confirmed fiber cut.  A master ticket has been opened with the vendor for resolution and crews in route.  No further updates will be issued until the vendor confirms fiber is restored. 


7/1/2016 11:10 AM
OTS staff is currently working on a service path interruption for TACC connectivity with the Internet2 research cloud.  Next update will be in one hour.

6/30/2016
7:10 PM
RESOLVED: Office 365 Message Delivery Delays
Service Restored

6/30/2016 7:07 PM
Microsoft reports that the issue was fully resolved as of 6:35 PM, and ITS Systems staff have confirmed that all queued mail has completed delivery.


6/30/2016 5:06 PM
Microsoft reports that a solution is in place that should resolve the underlying issue causing delivery delays.  ITS Systems staff continue to observe the message queues drain, which may take several hours to complete fully.  Next update at 7pm.


6/30/2016 3:25 PM
Microsoft engineers have shifted email traffic to a healthy portion of their infrastructure to mitigate impact.  ITS Systems staff have confirmed that message delivery queues appear to be draining, albeit slowly.  Next update at 5pm.


6/30/2016 1:06 PM
ITS Systems staff continue to work with Microsoft and are monitoring the health status of mail delivery.  Microsoft will provide their next update at 3pm, after which this status will be updated as well.


6/30/2016 11:40 AM
ITS Systems staff continue to work with Microsoft and are monitoring developments.  Next update at 1pm.


6/30/2016 10:41 AM
Microsoft has reported that users of Exchange Online may be experiencing delays in sending or receiving email messages.  ITS Systems staff have determined that our Office 365 tenant is also affected, and have engaged with Microsoft for additional support.  Next update at 12pm.

6/29/2016
7:56 PM
RESOLVED: UT Web degraded performance
Service Restored

06/29/2016 7:52PM
UT Web resumed normal operations at 7:10pm.


06/29/2016 1:45pm
For Course Schedule or Registration, please visit https://my.utexas.edu/group/student/home


6/29/16 8:07am
We are receiving reports that UT Web sites are experiencing slow load times this morning. ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 11/11/2012 - 12/01/2012 >>>
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will undergo maintenance for approximately 1 hours. There will be a 20 minute outage about one third of the way into the maintenance.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:15 AM
XML Gateway maintenance
Service: XMLGateway
Description: A new version of the XML Gateway Management Web app will be deployed, to PROD host (stutz.its.utexas.edu), in order to:

(a) Sync up the deployed applicaton with the latest Java .war built from the ... (more)
9:00 AM - 10:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to optimize the out-of-band network for better convergence and compatibility.

There will be brief outages while the network re-converges, these outages ... (more)
3:00 PM - 3:30 PM
UTmail Signup Portal Maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly host maintenance window for Campus WSUS. Service may be interrupted during this period.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We are planning internal maintenance on all of our systems. We expect no customer impact and no outage is planned.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in TEST. No downtime is expected.
10:00 PM - 11:00 PM
Custom Unix Web hosting server maintenance
Service: Custom Web Publishing
Description: One of the servers hosting custom Unix-based websites will undergo maintenance from 10:00 p.m. to 11:00 p.m. Tuesday, November 20.

During this period there will be a brief service outage as the ... (more)
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The pype service will be undergoing maintenance to release a new version of the tools. No downtime or service interruption is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be performing routine maintenace on the PROD TIM Servers.

Web users may experience connection resets during the maintenance.
6:45 AM - 7:15 AM
Javamail [QUAL] migration
Service: Mainframe Email
Description: Migrating the two Javamail [QUAL] servers from Solaris to Linux hosts.

No service interruption expected.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in QUAL. No downtime is expected.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
10:00 AM - 10:30 AM
Revert anti-virus to Sophos
Service: Mail Filtering Service
Description: IronPort has released a fixed version of the Sophos engine. This maintenance is to switch back to Sophos.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:30 PM - 7:00 PM
Planned maintenance of Document Repository - DRI Natural module
Service: Document Repository
Description: A new version of DRI full query search Natural module DPN$DRFQ will be migrated to production during this maintenance.
No downtime or service interruption is expected.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in PROD. No downtime is expected.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!