The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/15/2014
2:07 PM
RESOLVED:FootPrints License Error
Service Restored

This has been resolved.

A new license code was entered into Footprints this afternoon to add concurrent licenses to the total available to the service.
Though the new licenses were added, some ‘fixed’ license individuals were converted to ‘concurrent’ users, and this has caused a run on concurrent licenses, which in turn is causing login issues to the service, as all available concurrent licenses are in use.
We’re compiling a list of those people who should have fixed licenses, and putting them back.
There may be intermittent log in issues to Footprints while we get the fixed licenses back in the hands of those who purchased them.
Sorry For The Inconvienience

4/15/2014
10:57 AM
RESOLVED:- Planned Disruptive - QUAL uTexas Identity Manager (TIM) Maintenance
Service Restored

Maintenance complete


Updates are proceeding normally, but taking longer than anticipated. Disruptive portion is complete, so no further outages expected.


Planned Disruptive - QUAL uTexas Identity Manager (TIM) Maintenance
Event: QUAL uTexas Identity Manager (TIM) Routine Maintenance
Category: Planned Outage
Date: Tuesday, April 15, 2014
Time: 9:00 AM - 10:00 AM

4/15/2014
8:21 AM
RESTORED:MSSQL Maintenance - Extending to 8am
Service Restored

MSSQL Maintenance is now completed.


MSSQL maintenance is extending to 9am.


Maintenance is extending to 8am


Microsoft SQL Server
Tuesday, April 15, 2014 7:00 AM - 7:30 AM
SQL01 cluster will undergo emergency maintenance to replace an SSL certificate. Service will be unavailable during the maintenance.

4/15/2014
7:10 AM
RESOLVED ITS JIRA - Emergency maintenance
Service Restored

Maintenance is complete.


This maintenance event is beginning.



New SSL certificates will be installed on the ITS instance of JIRA
(https://issues.its.utexas.edu) on Tuesday, 04/15, at 7 a.m.

The service is expected to be unavailable for 5 minutes as the Web server
restarts.

 

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
9:43 AM
UPDATE: Legacy VoIP Phones Partial Outage
Service Functioning, Temporary Solution in Place

“Some legacy VoIP system users experienced outages starting Mar 21 2014.  As of now, all known user data has been corrected.  We will continue respond to any additional issues as they are reported.  Until the permanent fix is in place, no feature changes, additions, or disconnect of the legacy VoIP service should be made.  Emergency cases will be handled.

“This is a worldwide data issue that the vendor is working to resolve. This application is on hold until further notice. ITS will update when the vendor releases an updated fix and procedure.”

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 03/09/2014 - 03/29/2014 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
7:00 AM - 8:00 AM
Short Links Service Maintenance
Service: Short Links Service
Description: The Short Links Service will undergo maintenance.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network system to install router software updates to implement critical bug fixes.

Expected disruption: Brief (few seconds) drop of WiFi ... (more)
8:30 PM - 6:00 AM
MAI Power Outage
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the North Panel will ... (more)
7:00 AM - 8:00 AM
ITS & ECS JIRA Server Maintenance
Service: Jira
Description: The ITS and ECS instances of JIRA (issues.[its|ecs].utexas.edu) will undergo server maintenance. The applications will be unavailable during this time period.
8:00 AM - 12:00 PM
UniPrint Upgrade
Service: UTprint
Description: upgrading Uniprint 8.3 to 8.4
8:30 PM - 6:00 AM
MAI Power Outage
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the North Panel will ... (more)
6:00 AM - 6:15 AM
MSSQL Maintenance
Service: Microsoft SQL Server
Description: SQL01 cluster will undergo fail-over from active node to passive node. There will be a brief disruptions on database connections to SQL01 during the process.
6:30 AM - 7:00 AM
Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the TIM Administrative Application or the TIM Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 8:00 AM
SIS & OSFS JIRA Server Maintenance
Service: Jira
Description: The SIS (issues.reg.utexas.edu) and OSFS (lcm-issues.its.utexas.edu) instances of JIRA will undergo server maintenance. The applications will be unavailable during this time period.
7:00 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: Networking will be performing a reset to the supervisor engines on one of the UDCC core routers to restore diagnostic testing that has reported an error. The work will be non-disruptive.
1:00 PM - 3:00 PM
Test and Dev ITS Central RAC Maintenance
Service: Oracle
Description: OS patching on the test and dev ITS Central RAC databases. While the database will remain up and there will be no outage, there is a potential for a small disruption when services are failed-over.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 6:00 PM
Course Instructor Survey routine maintenance
Description: Migrate changes to PROD to improve email notifications, Teaching Assistant reports, etc.
8:30 PM - 6:00 AM
MAI Power Outage South
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the South Panel will ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 PM - 8:00 PM
Emergency Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting emergency, disruptive maintenance on the DHCP servers supporting the campus wireless network. The maintenance is to restore the failover mode of operation on the ... (more)
8:30 PM - 6:00 AM
MAI Power Outage South
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the South Panel will ... (more)
4:00 PM - 8:00 PM
UTBackup - Vendor Maintenance
Service: UTBackup
Description: UTBackup service is being upgraded to provide better performance and stability.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
6:00 PM - 10:00 PM
University Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:30 AM - 7:30 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: regular planned maintenance window for ITS CAT1 and non-CAT1 MySQL
6:30 AM - 7:30 AM
XML Gateway outage (MySQL maintenance)
Service: XMLGateway
Description: A 5-10 minute Cat 1 MySQL outage is scheduled during this maintenance window. The interruptions are expected during the first 30 minutes.

Execution of calls to XML Gateway, during the MySQL outage,... (more)
6:30 AM - 7:30 AM
Planned MySQL maintenance on March 19 will cause interruption to Document Repository
Service: Document Repository
Description: Planned CAT1 MySQL maintenance will cause 5 to 10 minutes interruption to Document Repository during the first 30 minutes
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: CTL's (The Center for Teaching and Learning's) classroom scanning application will undergo a planned outage for maintenance.
2:00 PM - 4:00 PM
Star Line Breaker Installation Maintenance notification for incident # 267784
Service: University Data Center
Description: What is being performed:
Installation of Star Line Breakers in overhead bus to energize L6 cabinet power strips.

When:
Wednesday 3/19/2014 starting at 2:00pm until complete

Impact on UDC/... (more)
9:00 AM - 3:00 AM
ITS Central RAC (QUAL) maintenance outage
Service: Oracle
Description: Database maintenance
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
2:00 AM - 6:00 AM
Expedited - Legacy VoIP reset...
Service: Telephone Service (Legacy)
Description: Our vendor will be restoring data that was "scrambled" because of a failure on 3/18. We do not expect a service disruption, but this activity has the potential to briefly affect 1900+ legacy VoIP ... (more)
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 9:30 AM
Javamail PROD firewall adjustment
Service: Mainframe Email
Description: Adjust Linux firewall IP tables, so only VPN users in "its-systems" group will be allowed ssh access to jmail-p01,p02,p03 hosts.
7:15 AM - 9:15 AM
Student Photo Roster Expedited Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, March 25th from 7:15am â 9:15am the Student Photo Roster will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
Virtual ID Cards Expedited Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, March 25th from 7:15am - 9:15am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
ID Photo Gateway Expedited Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, March 25th from 7:15am - 9:15am the ID Photo Gateway will undergo routine maintenance. Users should experience no interruption in service.
8:00 AM - 9:00 AM
JIRA quarterly OS maintenance
Service: Jira
Description: JIRA will undergo quarterly operating system maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 8:00 PM
CTL Scanning Maintenance
Description: CTL's (The Center for Teaching and Learning's) Scanning admin application and scanning output page will undergo maintenance. Users will experience a brief outage.
7:00 AM - 8:00 AM
Short Links Update
Service: Short Links Service
Description: The Short Links Service will be unavailable for a short time as the software is updated.
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 11:59 PM
Expedited Session Border Controller Patch Application
Service: Voice Services (VoIP)
Description: Expedited - Our vendor will install a software patch on the Session Border Controller (p/o the VoIP system). We do not expect any disruption of service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
9:00 AM - 12:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 3/29/2014
Start time: 9:00 AM
End time: 12:00 PM

Impact: This ... (more)

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