The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/24/2015
1:50 PM
RESOLVED: EID password reset malfunction
Service Restored

4/24/15 1:49pm
Update to existing problem: EID password reset malfunction
Originally reported 4.16.2015

Research has demonstrated that the population affected by this bug is an extraordinarily small subset of the active student population.

This is not a widespread product outage. Problem downgraded to bug. A bug fix will be issued in upcoming product release on 5.26.2015.

Affected users are advised to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

There will be no further updates for this issue.


Web-based EID password reset is malfunctioning for some users answering the question “How many brothers and sisters do you have?” This malfunction only affects users who have changed their password reset questions since 2012.

The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff have identified the root cause and are investigating a solution.

While this issue remains under investigation, please advise affected users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

Further updates on this issue will be issued 5/1/2015.


4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/21/2015
1:44 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/21/15   1333
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The ISO is currently working with the vendor on this problem, but there is currently no resolution time.


4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 11/25/2012 - 12/15/2012 >>>
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be performing routine maintenace on the PROD TIM Servers.

Web users may experience connection resets during the maintenance.
6:45 AM - 7:15 AM
Javamail [QUAL] migration
Service: Mainframe Email
Description: Migrating the two Javamail [QUAL] servers from Solaris to Linux hosts.

No service interruption expected.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in QUAL. No downtime is expected.
10:00 AM - 10:30 AM
Revert anti-virus to Sophos
Service: Mail Filtering Service
Description: IronPort has released a fixed version of the Sophos engine. This maintenance is to switch back to Sophos.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:30 PM - 7:00 PM
Planned maintenance of Document Repository - DRI Natural module
Service: Document Repository
Description: A new version of DRI full query search Natural module DPN$DRFQ will be migrated to production during this maintenance.
No downtime or service interruption is expected.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in PROD. No downtime is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly service maintenance window for Campus WSUS. Service may be interrupted during this period.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We are planning internal maintenance on all of our systems. We expect no customer impact and no outage is planned.
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to install additional port capacity in the data center core and migrating redundant network links used by the row extension to the newly installed line card.
... (more)
9:00 AM - 2:00 PM
Virtual Servers emergency maintenance: Remove datastores
Service: Virtual Servers
Description: vSphere admins will be reclaiming datastores from the ESXi servers to hand back to the Storage admins.

No service interruption is anticipated.
5:00 PM - 6:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may find a very limited interruption in service.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:15 AM
FTPMail [QUAL] migration to Linux
Service: Mainframe Email
Description: There will be a short outage of FTPMail [QUAL] service, in order to migrate from Solaris to Linux hosts.

Natural programs that send emails by calling the EMN$MAIL module, will see a delay in email ... (more)
7:00 PM - 8:00 PM
Virtual Servers Maintenance Window
Service: Virtual Servers
Description: Non-client facing software on esxvctr01.austin.utexas.edu will be updated to the latest version. Access to vCenter and VM consoles will be unavailable while the server reboots. Virtual Machines will ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 1:00 PM
uTexas Identity Manager (TIM) QUAL Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting maintenance on the TIM QUAL system. There will be minimal interruptions during the testing of the maintenance. No production systems will be affected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 AM - 6:30 AM
WebSpace Emergency Maintenance
Service: WebSpace
Description: ITS Systems will be performing emergency maintenance on WebSpace on Wednesday, December 12, from 6:00 AM to 6:30 AM. During this time, the WebSpace service will be unavailable.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: DEFINE Internals/Enterprise workflow will undergo maintenance to install user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
2:30 PM - 4:30 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 6:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will undergo maintenance to install user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service during this maintenance ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!