The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/20/2015
4:50 PM
RESOLVED: VOIP Login Outage
Service Restored

4/20/15 4:39pm
Several reports of UT Voice Mail not responding normally this afternoon were investigated. UTVM media servers were rebooted and the issue was resolved.

4/20/2015
12:19 PM
RESOLVED: EWDE Emergency maintenance
Service Restored

4/20/2015 12:17PM
Maintenance is complete and SecureDoc services are responding normally.


4/20/2015 1201
Maintenance is starting.


4/20/2015 10:42AM
SecureDoc’s host server will be restarted at 12:00pm to finish an incomplete MS15-034 patching sequence.  Services will be down briefly while the reboot takes place.

4/16/2015
12:59 PM
EID password reset malfunction
Under Investigation

4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/9/2015
5:28 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 10/21/2012 - 11/10/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
21

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window

22

 

 

 

23

7:00 AM - Javamail (jmail2) maintenance

10:00 PM - Web Central (www.utexas.edu) internal maintenance

10:00 PM - Custom Unix Web hosting maintenance

24

All Day - Austin Disk Services: Transparent back-end storage maintenance

10:00 AM - utdirect update of jwebagent runtime

6:00 PM - Blog Service Weekly Maintenance

25

All Day - Austin Disk Services: Transparent back-end storage maintenance

26

All Day - Austin Disk Services: Transparent back-end storage maintenance

27

All Day - Austin Disk Services: Transparent back-end storage maintenance

7:00 AM - SecureDoc service and server maintenance

8:00 AM - Planned maintenance of Document Repository on Saturday October 27, 8 am - 10 am

28

All Day - Austin Disk Services: Transparent back-end storage maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

29

All Day - Austin Disk Services: Transparent back-end storage maintenance

30

All Day - Austin Disk Services: Transparent back-end storage maintenance

7:00 AM - Data Center Maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

31

All Day - Austin Disk Services: Transparent back-end storage maintenance

10:00 AM - utdirect update of jwebagent runtime

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

1

 

 

 

2

 

 

 

3

7:00 AM - SecureDoc service and server maintenance

4

12:01 AM - SharePoint Maintenance Window

1:00 AM - Mainframe maintenance window

5

12:00 AM - Campus WSUS Maintenance

9:00 AM - Re-enable HA host monitoring within "Enterprise" cluster...

6

7:00 AM - Monthly JIRA Application Maintenance

7

5:00 PM - UT Direct planned migration

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists service maintenance

8

7:00 AM - Application Registry (AppReg) Server Maintenance

9

9:00 AM - UT-V addition of datastores

10

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!