The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9:37 AM
RESOLVED: The VoIP system is down
Service Restored

7/1/2015 9:35 AM
Root cause of the outage is being investigated by the vendor.

7/1/2015 8:47 AM
Service appears restored, staff are confirming full system functions.

7/1/2015 8:09AM
Vendor has determined which part of the system has malfunctioned. Vendor is assessing logs and working on course of action.

7/1/2015 7:34 AM
Vendor and staff continue to investigate.

7/1/15 07:06am
The VoIP outage has been posted to the UT Core website as of 7am.

7/1/15 06:50am
Vendor and staff continue to investigate.

7/1/15 06:13am
Upon further investigation, analog phones on the new system are up.  The problem is affecting only the VoIP telephones.

7/1/15 05:38am
The vendor has been engaged (since 4:50am) and continues to investigate.

7/1/15 04:44am
Voice staff are investigating the incident and assessing the extent of the outage.  Legacy systems are up. Other portions of the system appear to be up and down.

7/1/15 03:35am
UTPD has reported the entire UT main campus telephone system is down.

1:57 AM
RESOLVED:EXTENDED UT Web weekly scheduled maintenance
Service Restored

7/1/15 01:56 AM All UT Web services are operating normally at this time.

7/1/15 01:00 AM Maintenance extended until 02:00 a.m.

6/30/15 11:57 PM Maintenance extended until 1:00 a.m.

12:00 AM
RESOLVED:EXTENDED - University Wiki Service Weekly Maintenance
Service Restored

6/30/15 11:58 PM Maintenance is complete.

23:02- 6/30/15 Maintenance window is extended to 12:00 AM to finalize maintenance. Service is expected to experience some stability issues as testing is performed.


5:08 PM
Office 365 Performance Issues
Service Functioning, Temporary Solution in Place

6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.

6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.

6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure

6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

12:05 PM
RESOLVED:  uTexas Identity Manager (TIM) Intermittent Problems Connecting to Mainframe
Service Restored

6/30/2015 12:00 PM
Maintenance is complete & service has been restored.

6/30/2015 11:53 AM
We will be conducting a rolling restart of the TIM PROD application servers to correct intermittent connectivity problems with the mainframe.  Users of the EID Self Service application and the EID Administrative application could experience during the next few minutes.

6/30/2015 10:52 AM
Problems are continuing.  Apps and Systems staffs are investigating.

6/30/2015 10:26 AM
Service has been restored.

6/30/2015 9:50 AM
All three TIM PROD environments (TEST, QUAL, and PROD) are experiencing intermittent connectivity problems to the mainframe. Apps and Systems staff are investigating.

Web and programmatic users of EID applications could experience errors.

10:46 AM
RESOLVED: Partial CATV outage
Service Restored

6/30/15 10:43am
The system is back up.

6/30/15 9:42am
Channels upwards of 42 are frozen.  We are trying to report the problem to our content provider at this time.

Past Service Interruptions

Upcoming Maintenance

<<< 11/04/2012 - 11/24/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday

12:01 AM - SharePoint Maintenance Window

1:00 AM - Mainframe maintenance window


12:00 AM - Campus WSUS Maintenance

9:00 AM - Re-enable HA host monitoring within "Enterprise" cluster...


7:00 AM - Monthly JIRA Application Maintenance


5:00 PM - UT Direct planned migration

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists service maintenance


7:00 AM - Application Registry (AppReg) Server Maintenance


9:00 AM - UT-V addition of datastores


7:00 AM - SecureDoc service and server maintenance


12:01 AM - SharePoint Maintenance Window






6:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window


5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance


6:45 AM - XML Gateway maintenance

9:00 AM - Data Center Network Maintenance

3:00 PM - UTmail Signup Portal Maintenance






7:00 AM - SecureDoc service and server maintenance


12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window


12:00 AM - Campus WSUS Maintenance

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

10:00 PM - Monthly Group E-Mail Maintenance


7:00 AM - Planned Apollo Mainenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - Custom Unix Web hosting server maintenance


7:00 AM - Pype maintenance

6:00 PM - Blog Service Weekly Maintenance










7:00 AM - SecureDoc service and server maintenance

  No maintenance to be scheduled
  Today's date

We Can Help

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* Call us at 512-475-9400

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