The University of Texas at Austin

ITS Services Status

Current Service Interruptions

12:59 PM
EID password reset malfunction
Under Investigation

4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

5:28 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.

4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.

4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 11/04/2012 - 11/24/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday

12:01 AM - SharePoint Maintenance Window

1:00 AM - Mainframe maintenance window


12:00 AM - Campus WSUS Maintenance

9:00 AM - Re-enable HA host monitoring within "Enterprise" cluster...


7:00 AM - Monthly JIRA Application Maintenance


5:00 PM - UT Direct planned migration

6:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists service maintenance


7:00 AM - Application Registry (AppReg) Server Maintenance


9:00 AM - UT-V addition of datastores


7:00 AM - SecureDoc service and server maintenance


12:01 AM - SharePoint Maintenance Window






6:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window


5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance


6:45 AM - XML Gateway maintenance

9:00 AM - Data Center Network Maintenance

3:00 PM - UTmail Signup Portal Maintenance






7:00 AM - SecureDoc service and server maintenance


12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - SharePoint Maintenance Window


12:00 AM - Campus WSUS Maintenance

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

10:00 PM - Monthly Group E-Mail Maintenance


7:00 AM - Planned Apollo Mainenance

6:00 PM - Wiki Service Monthly Maintenance

10:00 PM - Custom Unix Web hosting server maintenance


7:00 AM - Pype maintenance

6:00 PM - Blog Service Weekly Maintenance










7:00 AM - SecureDoc service and server maintenance

  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!