The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/29/2015
6:06 PM
Some Canvas users seeing page errors for modules and quizzes
Under Investigation

8/29/2015 6:05pm
Some users seeing page errors for modules and quizzes.

The production release this morning, Saturday, August 29th, resulted in some users running into page errors with Quiz and Module pages:

The page errors are appearing for any quizzes which require access codes.  For these quizzes, when you click on their title within the course, it takes you directly to the Access Code entry page.  Entering the access code/password results in a Page Error message.

The Module Page errors have been sporadic for some students, but are not appearing for other users on their course Modules pages.  Clicking on any course with Modules listed as the home page, or clicking on the Modules link for a course, will result in a Page Error message.

Our engineers were made aware of both of these issues and their impact early this afternoon (12:00 pm MT) and have been actively working to address these changes from the release.  Our Status Page was updated, but we wanted to make you aware as a fix will take a bit longer to test and deploy.  We will provide an update here and on the status page as further information is made available.

We sincerely apologize for the trouble this is causing for users at your institution; we are working closely with our engineering team to ensure this can be fixed as soon as possible .

8/29/2015
5:54 PM
RESOLVED: East Campus Cabling/Emergency Maintenance
Service Restored

8/29/2015 5:48pm
Work is complete for the day.  There were no outages or disruptions to any services.


8/28/2015 1:57PM
Contractors will be conducting emergency maintenance Saturday 8/29 from 8am-12pm on a segment of the university’s underground cable plant.  No outages are anticipated by the contractor.  ITS Cabling and Construction will be on site monitoring the project and UDC Operations will be monitoring systems.

Past Service Interruptions

Upcoming Maintenance

<<< 12/09/2012 - 12/29/2012 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
9

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

10

 

 

 

11

9:00 AM - uTexas Identity Manager (TIM) QUAL Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

12

6:00 AM - WebSpace Emergency Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

13

2:30 PM - uTexas Enterprise Directory (TED) routine maintenance

5:00 PM - UT Direct Planned Maintenance

14

 

 

 

15

7:00 AM - SecureDoc service and server maintenance

16

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

17

10:00 PM - Monthly Group E-Mail Maintenance

18

7:00 AM - Planned Maintenance for Central Web Authentication in Qual and Beta

7:00 AM - Pype Network Maintenance Dry-run

8:00 AM - Quarterly JIRA OS Maintenance

8:00 AM - Student Photo Roster Planned Maintenance

8:00 AM - Virtual ID Cards Planned Maintenance

8:00 AM - ID Photo Gateway Planned Maintenance

6:00 PM - Wiki Service Monthly Maintenance

19

9:00 AM - Update vSphere 5 to latest revision

1:30 PM - UTmail Signup Portal maintenance

6:00 PM - Blog Service Weekly Maintenance

9:00 PM - Patching of Oracle Central RAC (OAASPROD)

20

8:00 AM - UTForge Maintenance

9:00 AM - Update vSphere 5 to latest revision

10:30 PM - Emergency Maintenance - JIRA - Cat I MySQL

21

9:00 AM - Update vSphere 5 to latest revision

22

 

 

 

23

12:01 AM - SharePoint Maintenance Window

24

 

 

 

25

4:00 PM - ERP Web Infrastructure Maintenance Window

26

 

 

 

27

 

 

 

28

 

 

 

29

 

 

 


  No maintenance to be scheduled
  Today's date

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