The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/16/2015
12:59 PM
EID password reset malfunction
Under Investigation

4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/9/2015
5:28 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 01/06/2013 - 01/26/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
6

12:00 AM - Blackboard Weekly Maintenance

6:00 AM - Campus and Data Center Network Maintenance

7:30 AM - Mainframe maintenance window

7

7:00 AM - non-CAT1 MySQL upgrade - mysqldb.its.utexas.edu

8

4:00 PM - ERP Web Infrastructure Maintenance Window

9

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

9:00 PM - Document Repository PROD server OS patches

10

 

 

 

11

 

 

 

12

7:00 AM - SecureDoc service and server maintenance

13

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

14

9:00 AM - uTexas Identity Manager (TIM) QUAL Routine Maintenance

15

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Wiki Service Monthly Maintenance

16

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

6:00 PM - Blog Service Weekly Maintenance

9:30 PM - XML Gateway maintenance (OS patching)

17

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

3:00 PM - ITS Storage - DDN

18

1:00 PM - uTexas Identity Manager (TIM) QUAL Maintenance

3:00 PM - ITS Storage - DDN

6:00 PM - Austin DHCP storage maintenance

19

7:00 AM - SecureDoc service and server maintenance

20

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint Maintenance Window

21

10:00 PM - Monthly Group E-Mail Maintenance

22

All Day - UT Virtual Service ESXi Maintenance

7:00 AM - Planned Maintenance for Central Web Authentication in Production

7:00 AM - Javamail migration to Linux

9:00 AM - ID Photo Gateway Planned Maintenance

9:00 AM - Virtual ID Cards Planned Maintenance

9:00 AM - Student Photo Roster Planned Maintenance

2:00 PM - TEST uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

23

All Day - UT Virtual Service ESXi Maintenance

7:00 AM - MSSQL Maintenance - SQL01 - new time

7:30 AM - Data Center Network Maintenance

9:00 AM - Planned Maintenance for Central Credit Card Processing Web Site

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

24

7:30 AM - Data Center Network Maintenance

25

 

 

 

26

7:00 AM - SecureDoc service and server maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!