The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/30/2015
8:48 AM
Issue dialing 911 from Polycom IP 670 VoIP sets
Under Investigation

7/30/2015 8:47 AM
ITS staff continues to investigate. No further updates will be sent until the vendor resolves this issue.


7/29/15 2:57pm
ITS has discovered a problem dialing “911” from IP 670 VoIP sets. Callers will hear a fast busy tone.

Users with IP 670 can still dial either “911#” or “9911” to place an emergency call.

All other VoIP sets (IP 321,IP 335, IP 550 and IP 6000) can dial “911” and “9911” normally.

ITS staff is investigating. Updates will follow.

Past Service Interruptions

Upcoming Maintenance

<<< 02/10/2013 - 03/02/2013 >>>
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7:00 AM - Planned maintenance of Document Repository on Feb 14, 2013 7 am to 8 am

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7:00 AM - SecureDoc service and server maintenance

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12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

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7:00 AM - Pype maintenance

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6:30 AM - uTexas Identity Manager (TIM) PROD Maintenance

7:00 AM - Planned Apollo Maintenance in PROD

8:00 AM - Virtual ID Cards Planned Maintenance

8:00 AM - Student Photo Roster Planned Maintenance

8:00 AM - ID Photo Gateway Planned Maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - Removal of datastores from vSphere

3:30 PM - UTmail Signup Portal maintenance

10:00 PM - Stunnel maintenance

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9:00 AM - Removal of datastores from vSphere

10:00 AM - UTdirect Credit card maintenance

5:30 PM - DEFINE Internals/Enterprise Workflow planned maintenance

6:00 PM - Blog Service Weekly Maintenance

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7:00 AM - SecureDoc service and server maintenance

7:00 AM - Footprints Schedule Maintenance

8:00 AM - UTS Server Maintenance


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We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!