The University of Texas at Austin

ITS Services Status

Current Service Interruptions

2/5/2016
7:41 AM
Loss of UTDirect / Apply Texas redundancy
Under Investigation

2/5/2016 7:38 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has almost finished duplicating the load balancing environment.  Only one non-production service (dpdev1.dp.utexas.edu) remains to be configured.  We successfully transitioned a non-production service (beta.dp.utexas.edu) to the new load balancing environment and it is working correctly.

All remaining services will be migrated to the new load balancing environment during the scheduled Mainframe maintenance window on Sunday (2/7) from midnight to 1:00 am.  UTDirect and Apply Texas would normally be unavailable during this time so there will be no additional impact as a result of the migration.

The active load balancer continues to process traffic normally.  There has been no impact to production services.  The next update will be on Monday (2/8).


2/4/16 7:44 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has completed configuration of production services on a new load balancing environment.  Work continues for configuring non-production services.
The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Friday (2/5).


2/3/16 10:25 AM
UTDirect and Apply Texas are still in a degraded state.  Replacement equipment is in place.  ITS Systems is working to configure it.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Thursday (2/4).


2/2/16 7:17 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems are working to build a replacement load balancer pair.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Wednesday (2/3).


1/29/16 3:58 PM
UTDirect and Apply Texas are in a degraded state due to the failure of a standby load balancer.  The active load balancer for these services is still functioning and processing traffic normally.  There has been no impact to production services.

ITS Systems staff are making preparations to replace the failed unit.  The next update will be on Monday (2/1).

2/4/2016
3:08 PM
Qual and beta UTdirect loadbalancer switch
Unplanned Maintenance

2/4/2016 3:05 PM
Beta.dp.utexas.edu has been moved to the new loadbalancer pair, there were issues moving qual, so it will be migrated on Sunday along with the other utdirect environments.


2/4/2016 1:55 PM
We will be moving the beta.dp.utexas.edu and qual.its.utexas.edu servers to a new loadbalancer pair to restore high availability. We will be conducting this emergency switch at 2:30pm today. You may experience a brief interruption, less than 1 or 2 minutes. If you experience any issues, please email ait-sysadmins@utlists.utexas.edu.

We plan on moving dpdev1 and prod UTdirect during the monthly mainframe restart this Sunday at midnight so as to not affect any production services.

Further details about this issue available at:
http://www.utexas.edu/its/alerts/main.php

Past Service Interruptions

Upcoming Maintenance

<<< 02/10/2013 - 03/02/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
10

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - SharePoint Maintenance Window

12:01 AM - Austin Disk Services Planned Maintenance Window

11

 

 

 

12

7:00 AM - Planned Apollo Maintenance in QUAL

7:00 AM - Pype maintenance

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Virtual ID Cards Planned Maintenance

7:30 AM - Student Photo Roster Planned Maintenance

8:00 AM - UTForge Quarterly Maintenance

9:00 AM - Removing unused datastores for CX4 clearing

13

9:00 AM - University Directory ( White Pages ) Maintenance

6:00 PM - Blog Service Weekly Maintenance

14

7:00 AM - Planned maintenance of Document Repository on Feb 14, 2013 7 am to 8 am

9:00 AM - uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance

15

 

 

 

16

7:00 AM - SecureDoc service and server maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8:00 PM - Load Balancer HA configuration

17

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint Maintenance Window

12:01 AM - SharePoint Monthly Maintenance

12:01 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - Planned maintenance for SQL01

18

10:00 PM - Monthly Group E-Mail Maintenance

19

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

10:00 PM - Web Central Scheduled Maintenance

20

5:30 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Blog Service Weekly Maintenance

21

10:00 AM - Planned maintenance of PDF Generator on Feb 21, 10 am to 11 am

1:00 PM - Urchin Planned Maintenance Window

22

 

 

 

23

7:00 AM - SecureDoc service and server maintenance

8:00 AM - Web Central Patch Maintenance

24

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - SharePoint Maintenance Window

25

7:00 AM - Pype maintenance

26

6:30 AM - uTexas Identity Manager (TIM) PROD Maintenance

7:00 AM - Planned Apollo Maintenance in PROD

8:00 AM - Student Photo Roster Planned Maintenance

8:00 AM - [BLACKOUT] JIRA OS Patching

8:00 AM - ID Photo Gateway Planned Maintenance

8:00 AM - Virtual ID Cards Planned Maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - Removal of datastores from vSphere

3:30 PM - UTmail Signup Portal maintenance

10:00 PM - Stunnel maintenance

27

9:00 AM - Removal of datastores from vSphere

10:00 AM - UTdirect Credit card maintenance

5:30 PM - DEFINE Internals/Enterprise Workflow planned maintenance

6:00 PM - Blog Service Weekly Maintenance

28

 

 

 

1

 

 

 

2

7:00 AM - Footprints Schedule Maintenance

7:00 AM - SecureDoc service and server maintenance

8:00 AM - UTS Server Maintenance


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