The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status

Current Service Interruptions

6/30/2016
5:07 PM
Office 365 Message Delivery Delays
Under Investigation

6/30/2016 5:06 PM
Microsoft reports that a solution is in place that should resolve the underlying issue causing delivery delays.  ITS Systems staff continue to observe the message queues drain, which may take several hours to complete fully.  Next update at 7pm.


6/30/2016 3:25 PM
Microsoft engineers have shifted email traffic to a healthy portion of their infrastructure to mitigate impact.  ITS Systems staff have confirmed that message delivery queues appear to be draining, albeit slowly.  Next update at 5pm.


6/30/2016 1:06 PM
ITS Systems staff continue to work with Microsoft and are monitoring the health status of mail delivery.  Microsoft will provide their next update at 3pm, after which this status will be updated as well.


6/30/2016 11:40 AM
ITS Systems staff continue to work with Microsoft and are monitoring developments.  Next update at 1pm.


6/30/2016 10:41 AM
Microsoft has reported that users of Exchange Online may be experiencing delays in sending or receiving email messages.  ITS Systems staff have determined that our Office 365 tenant is also affected, and have engaged with Microsoft for additional support.  Next update at 12pm.

6/30/2016
10:13 AM
RESOLVED:  UT Web emergency maintenance
Service Restored

6/30/2016 10:10 AM
UT Web returned to normal operations at approximately 7:10 p.m. last night and has been stable so far this morning.  ITS Systems staff continue to perform root cause analysis and incident follow up.


06/29/2016 6:01 PM
Maintenance extended until 8:00 p.m.


06/29/2016 3:56 PM
Maintenance extended until 6:00 p.m.


06/29/2016 2:34 PM
Maintenance extended until 4:00 p.m.


06/29/2016 1:45pm
For Course Schedule or Registration, please visit https://my.utexas.edu/group/student/home


06/29/2016 1:33 PM
Maintenance extended until 2:30 p.m. as staff continue to work the problem.


6/29/2016 12:40 PM
Maintenance extended until 1:30 PM.


6/29/2016 11:56 AM
Maintenance extended to 12:45 PM.


6/29/2016 11:02 AM
Maintenance begins.


6/29/2016 10:54 AM
The UT Web service will be undergoing emergency maintenance between
11:00 and 12:00 today to adjust system configuration settings. Web Content delivery service may be interrupted during this period.

6/29/2016
7:56 PM
RESOLVED: UT Web degraded performance
Service Restored

06/29/2016 7:52PM
UT Web resumed normal operations at 7:10pm.


06/29/2016 1:45pm
For Course Schedule or Registration, please visit https://my.utexas.edu/group/student/home


6/29/16 8:07am
We are receiving reports that UT Web sites are experiencing slow load times this morning. ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 04/14/2013 - 05/04/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
14

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - SharePoint Maintenance Window

12:01 AM - Adobe Connect database maintenance

8:00 AM - Campus Network Maintenance

15

9:30 PM - XML Gateway maintenance (OS patching)

9:30 PM - Planned maintenance on the Student Photo Roster

10:00 PM - Monthly Group E-Mail Maintenance

16

9:00 AM - uTexas Identity Manager (TIM) TEST Maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

17

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - DHCP Server Maintenance

5:00 PM - Blog Service Weekly Maintenance

18

1:00 PM - Urchin Planned Maintenance Window

2:00 PM - TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Group E-Mail Planned Maintenance

19

 

 

 

20

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

7:00 AM - SecureDoc service and server maintenance

21

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:01 AM - SharePoint Maintenance Window

22

9:00 PM - PyPE OS Security Patching - Beta & Production

23

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - uTexas Identity Manager (TIM) QUAL Maintenance

10:00 AM - UT-V (SRM) Networking Environment Maintenance

24

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Border Router Configuration Change

5:00 PM - Blog Service Weekly Maintenance

25

5:00 PM - DHCP Server Maintenance

26

8:00 PM - Windows 8/Windows Server 2012 Schema Extension

27

7:00 AM - WebSpace planned database maintenance

7:00 AM - SecureDoc service and server maintenance

28

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

9:00 PM - Pype Monthly Maintenance

29

 

 

 

30

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Student Photo Roster Planned Maintenance

7:30 AM - Virtual ID Cards Planned Maintenance

9:00 AM - Shibboleth Routine Maintenance

4:00 PM - ERP UI Web Infrastructure Maintenance Window

1

6:00 AM - Application Registry (AppReg) Server Maintenance

9:00 AM - Upgrade UT-V network switching

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

9:00 PM - OS Patching of Document Repository production servers

10:00 PM - UT Lists planned maintenance

2

7:00 AM - EMN$INET maintenance

9:00 AM - Upgrade UT-V network switching

10:00 AM - Quaterly Java JDK update on qual.its.utexas.edu

3

9:00 AM - Upgrade UT-V network switching

4

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

9:00 AM - Upgrade UT-V network switching


  Today's date

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!