The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/24/2014
11:04 AM
New VoIP System Feature Issue (Clairification)
Under Investigation

Updated 4/24/14
The issue remains under investigation with the vendor.

This issue affects all Vertical Service Codes dealing with any type of Call Forwarding to include Call Forward Immediate enable and disable,  Call Forward Busy enable and disable, Call Forward No Answer enable and disable, and Number of Rings.

While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved


Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/24/2014
10:59 AM
RESOLVED:New VoIP System Feature Issue (Clarification)
Service Restored

The issue remains under investigation with the vendor.

This issue affects all Vertical Service Codes dealing with any type of Call Forwarding to include Call Forward Immediate enable and disable,  Call Forward Busy enable and disable, Call Forward No Answer enable and disable, and Number of Rings.

While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved

4/24/2014
10:29 AM
RESOLVED:Emergency Maintenance: UT Forge
Service Restored

UT Forge is back in service, and no data was lost in SVN.

The maintenance attempted earlier will be rescheduled after root cause is identified and remediated.

Please email utforge-admin@utlists.utexas.edu if you experience any issues after this point.


Changes this morning tested fine inside the maintenance window but have since proved problematic, and customers are finding their repositories unavailable.

UT Forge will be reverted to its original state and unavailable for the duration.

The maintenance is expected to last 30 minutes.  This list will be updated before 10:30 AM.

4/24/2014
7:58 AM
RESOLVED:  SDS - Digital Download Service maintenance begins
Service Restored

Maintenance is complete.


SDS-DD routing OS patching will occur. Brief disruption of service can be expected.

4/23/2014
5:39 PM
RESOLVED:Extended: Planned TED Maintenance
Service Restored

Maintenance Complete.


Routine maintenance will take place on the uTexas Enterprise Directory (TED). No user impact is expected between 2:30 and 5:00 PM. There will be a brief disruption to TED updates between 5:00 and 5:30 PM.

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 06/02/2013 - 06/22/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
2

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

8:00 AM - NFS Server Maintenance

10:00 AM - OS upgrade on the F5 load balancers

3

3:30 PM - PyPE OS Security Patching - Test & Qual

4

9:00 AM - Upgrade DR cluster vCenter server

5

9:00 AM - uTexas Enterprise Directory (TED) routine maintenance

5:00 PM - Wireless Network Maintenance

5:00 PM - Blog Service Weekly Maintenance

6

6:00 PM - Upgrade vCenter server

7

 

 

 

8

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

9

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

10:00 AM - Migration of Java webapps servers to new servers

10

 

 

 

11

7:00 AM - Planned Maintenance for Central Web Authentication

4:00 PM - ERP Web Infrastructure Maintenance Window

10:00 PM - Web Central Scheduled Maintenance

12

12:00 PM - Emergency Maintenance Window SRM/Enterprise cluster....

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Session Border Controller Software Upgrade

13

9:00 AM - Shibboleth Routine Maintenance

6:00 PM - Session Border Controller Configuration Change

6:00 PM - Session Border Controller Software Upgrade

14

6:00 PM - Session Border Controller Configuration Change

15

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance

16

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

8:00 AM - Network Maintenance

10:00 AM - Migration of beta.dp.utexas.edu to new servers

17

10:00 PM - Monthly Group E-Mail Maintenance

18

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Planned Maintenance for Central Web Authentication

8:00 AM - Quarterly OS Maintenance

9:00 AM - Natclipse server maintenance

6:00 PM - Wiki Service Monthly Maintenance

19

5:00 PM - Blog Service Weekly Maintenance

10:00 PM - UT Lists planned maintenance

20

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8:00 AM - UT-V Storage Update

1:00 PM - Urchin Planned Maintenance Window

1:00 PM - WorldSpace Planned Maintenance Window

21

 

 

 

22

6:00 AM - Footprints Weekly Maintenance

7:00 AM - SecureDoc service and server maintenance

7:00 AM - WebSpace planned database maintenance


  No maintenance to be scheduled
  Today's date

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