The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/20/2014
6:02 AM
RESOLVED: Austin Disk Services Planned Maintenance
Service Restored

Maintenance window complete.


Austin Disk Services Planned Maintenance

Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents folders, etc.)
* Web publishing content on Austin Disk (ColdFusion, Access databases and HTML pages)
* Access to Green Output of mainframe reports. (For Austin Disk storage only. Reports sent to WebSpace are not impacted.)
* vDesk Virtual Desktops
* Other local resources that make use of Austin Disk will also be affected.

Service availability may be intermittent during the maintenance window. Once maintenance is complete, users may need to log in again to re-establish connections to Austin Disk and user profiles.

Start: 04/20/2014 00:00:00
End: 04/20/2014 06:00:00

4/19/2014
10:30 PM
RESOLVED: UTDirect beta and qual filer expedited non disruptive maintenance
Service Restored

Maintenance completed.  No service downtime observed.


Maintenance is beginning.

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 09/15/2013 - 10/05/2013 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
15

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

16

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 PM - Monthly Group E-Mail Maintenance

17

12:00 AM - Blackboard: Revert to packaged web server

6:00 AM - AEMS mailbox server failover

7:00 AM - DPUSER account lockout process

7:00 AM - Planned Maintenance for Central Web Authentication

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - Natclipse server maintenance

10:00 AM - TRAC site maintenance

4:00 PM - ERP Web Infrastructure Maintenance Window

6:00 PM - Wiki Service Monthly Maintenance

18

6:00 AM - AEMS mailbox server failover

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - UT Direct Planned Maintenance

5:30 PM - SBC Patch implementation

19

All Day - Expedited - Storage Maintenance

8:45 AM - Unplanned/Expedited maintenance - TRAC site content

9:00 AM - VM storage migrations to permit SAN OS upgrades

10:00 AM - ITS Storage - DDN

1:00 PM - Urchin Planned Maintenance Window

10:00 PM - Maintenance for MSSQL Cluster SQL01

20

9:00 AM - VM storage migrations to permit SAN OS upgrades

21

7:00 AM - WebSpace planned database maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

22

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Database patching

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 PM - PyPE OS Security Patching - Beta & Production

23

9:00 AM - VM storage migrations to permit SAN OS upgrades

24

7:30 AM - ID Photo Gateway Planned Maintenance

7:30 AM - Student Photo Roster Planned Maintenance

7:30 AM - Virtual ID Cards Planned Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5:00 PM - SMTP Routing Reconfiguration

25

8:00 AM - JIRA Quarterly OS Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Expedited non-disruptive AEMS maintenance

26

9:00 AM - VM storage migrations to permit SAN OS upgrades

1:00 PM - IronPort appliances upgraded to AsyncOS 7.6.3

27

9:00 AM - VM storage migrations to permit SAN OS upgrades

28

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - ArcGIS/Matlab License Server Outage

29

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

6:00 PM - ArcGIS/Matlab License Server Outage

30

9:00 AM - VM storage migrations to permit SAN OS upgrades

1

7:00 AM - XML Gateway PROD - prep for UTLogin transition

8:00 AM - UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

4:00 PM - ERP Web Infrastructure Maintenance Window

10:00 PM - Web Central Scheduled Maintenance

2

6:00 AM - UTLogin routine maintenance

7:00 AM - XML Gateway PROD - prep for UTLogin transition

7:00 AM - MySQL (non-CAT1) database outage (mysqldb.its.utexas.edu)

8:00 AM - UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - A2 Patch implementation

9:00 PM - OS Patching of Document Repository production servers

10:00 PM - UT Lists planned maintenance

3

7:00 AM - XML Gateway PROD - prep for UTLogin transition

8:00 AM - UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

4

7:00 AM - XML Gateway PROD - prep for UTLogin transition

8:00 AM - UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance

9:00 AM - VM storage migrations to permit SAN OS upgrades

5

6:00 AM - Footprints Weekly Maintenance

7:00 AM - XML Gateway PROD - prep for UTLogin transition

9:00 AM - VM storage migrations to permit SAN OS upgrades


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!