The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/16/2014
1:53 PM
Emergency Maintenance for SQL01 April 17, 2014 from 7-8am
Unplanned Maintenance

ITS Database team will perform an emergency maintenance for SQL01 tomorrow morning from 7-8am.  SQL01 service will be unavailable during the maintenance window. This maintenance is to resolve an issue encounter from previous maintenance.
http://www.utexas.edu/its/alerts/event.php?id=5658

4/16/2014
1:42 PM
RESOLVED: UDC-B Oracle Inter Connect switch is down
Service Restored

This has been resolved


UDC-B Oracle Inter Connect switch is down. No service interruption is expected. Backup system may be impacted. System staff are investigating.

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
9:43 AM
UPDATE: Legacy VoIP Phones Partial Outage
Service Functioning, Temporary Solution in Place

“Some legacy VoIP system users experienced outages starting Mar 21 2014.  As of now, all known user data has been corrected.  We will continue respond to any additional issues as they are reported.  Until the permanent fix is in place, no feature changes, additions, or disconnect of the legacy VoIP service should be made.  Emergency cases will be handled.

“This is a worldwide data issue that the vendor is working to resolve. This application is on hold until further notice. ITS will update when the vendor releases an updated fix and procedure.”

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 01/05/2014 - 01/25/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
5

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

6

 

 

 

7

7:00 AM - Student Photo Roster Planned Outage Maintenance

7:15 AM - Student Photo Roster Non-Disruptive Maintenance

7:15 AM - ID Photo Gateway Non-Disruptive Maintenance

7:15 AM - Virtual ID Cards Non-Disruptive Maintenance

8

9:00 AM - University Directory ( White Pages ) Maintenance

9:30 AM - Javamail, FTPMail Qual and Test host patching

5:00 PM - Blog Service Weekly Maintenance

9

7:30 AM - Expedited: Non-Disruptive MySQL (CAT1) Maintenance

10

 

 

 

11

 

 

 

12

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

13

 

 

 

14

10:00 AM - Planned DPUSER Maintenance

3:00 PM - Maintenance on Group Email development (Test) server

5:00 PM - CBEVO Maintenance

10:00 PM - SharePoint Maintenance (Tue)

15

9:00 AM - Planned uTexas Enterprise Directory (TED) Maintenance

9:30 AM - Javamail, FTPMail PROD host patching

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

10:00 PM - UT Lists planned maintenance

16

7:00 AM - Pype deployment interface upgrade

1:00 PM - Urchin Planned Maintenance Window

17

10:00 PM - SharePoint Maintenance (Fri)

18

6:00 AM - Footprints Weekly Maintenance

7:00 AM - WebSpace planned database maintenance

7:00 AM - EWDE Maintenance

19

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Exchange Message Service (AEMS) Planned Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

20

6:00 PM - Group E-Mail Planned Maintenance

9:30 PM - XML Gateway host OS patching

21

7:00 AM - PyPE 26.3.2 End-of-Life

9:00 AM - Natclipse server maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - Test Registration System Maintenance

10:00 PM - Web Central Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

22

8:00 AM - UDC-C Replace leaking compressor shaft seal on chiller 2

9:00 AM - University Directory ( White Pages ) Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Office 365 Authentication Services Maintenance

8:15 PM - Imaging Service Maintenance

9:00 PM - Document Repository - OS patching

23

8:00 AM - UDC-C Replace leaking compressor shaft seal on chiller 2

24

8:00 AM - UDC-C Replace leaking compressor shaft seal on chiller 2

12:01 PM - CTL Scanning Maintenance

25

6:00 AM - Footprints Weekly Maintenance

7:00 AM - EWDE Maintenance

7:00 AM - WebSpace planned database maintenance


  No maintenance to be scheduled
  Today's date

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