The University of Texas at Austin

Project: East Hall Build Out - University Data Center


Customer Advisory Board Charter

The University Data Center (UDC) Customer Advisory Board (CAB) is a standing IT governance subcommittee that provides the university with accountability and oversight of the University Data Center service. It reports to the IT Architecture and Infrastructure committee. The CAB:

  • Provides input on key operating issues, costs and rates, support for migration planning, anticipated impacts of usage policies on current and future customers, communication strategies, and other key issues that affect customers and stakeholders.
  • Helps ensure that customer needs are addressed in all decisions.
  • Monitors ongoing service delivery.
  • Provides input on new service offerings and future requirements.


Committee Members

The CAB is comprised of six campus representatives, at least four of whom are current customers; the Chief Information Officer; University Data Center Director; 1 representative each from ITS Systems and Networking; and committee support staff.

Chair: Bob Gloyd

Name Affiliation
Huapei (Pei) Chen ITS Systems
Michael Cunningham UDC Director
Brad Englert Chief Information Officer
Tim Fackler College of Liberal Arts
Bob Gloyd Cockrell School of Engineering
William Green ITS Networking and Telecommunications
Mark McFarland University Libraries
Roy Ruiz University Operations, TRECS
Lisa Wright Communications and committee support
Ross Strader Center for Teaching & Learning
Joe TenBarge College of Liberal Arts
Julienne VanDerZiel ITS Applications
Huapei (Pei) Chen ITS Systems
John Lovelace ITS User Services (interim)
Tim Tashjian Office of the Registrar

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!