The University of Texas at Austin

Getting Started with ITS

Parents: Get Started with IT@UT

Welcome! Information Technology Services (ITS) wants you, as the parent of a student new to The University of Texas at Austin, to be aware of the technology resources that will play an important role in your son's or daughter's educational experience. Take some time to become knowledgeable about IT services, products and support available on our campus and encourage your student to take full advantage of IT@UT.

IT@UT and Your Student

Students: Getting Started with Technology at UT

The Students: Getting Started Web site lists basics to connect your student to the latest in online and computer technology here at the university. As part of orientation, students new to campus learn about this resource and how it can help them get started in the best possible way with IT@UT. Take a look yourself to learn what’s available.

Campus Computer Store

The Campus Computer Store, conveniently located in the Flawn Academic Center (FAC) near the Tower, extends its academic discounts to parents and grandparents of students at the university. After signing an eligibility form confirming your student’s enrollment, you can purchase computers, software and accessories at discounted academic prices. Your son or daughter will appreciate having up-to-date technology for their work.


The university provides firewall, anti-virus and anti-spyware software at no cost to help protect your student’s computer. The software is available as a free download from the BevoWare Web site. BevoWare is a good measure for safe computing both on and off campus. Once installed, your student’s computer will be equipped with software that has been tested and approved by ITS.

Connecting at the University

If your student lives in the residence halls, consider Resnet, the Residence Hall Network at the university, for high-speed Internet and wireless connections. It is a convenient, affordable way to get online.

Your student can also use the Public Network system for wireless and wired Internet access on campus or the VPN (virtual private network) when they are off-campus.

Information "On the Go"

When your student is “on the go” they can use the free UT Mobile service to find university phone numbers, contact information, and buildings on campus — as well as other resources — all from the convenience of their mobile device. The service is free, but check with your mobile service provider to be sure your student doesn’t receive unexpected charges.

For Additional Help

The ITS Help Desk is available to answer your student's computer questions, 512-475-9400. The ITS Web site also offers information about our services.For other questions about IT-related policies, please contact the ITS Help Desk or the Office of the Dean of Students at 512-471-1201.

In addition to the products and services provided by ITS, some schools and colleges, including Cockrell School of Engineering, College of Education, McCombs School of Business, School of Architecture, and School of Information also provide their students with additional resources and requirements, such as custom e-mail addresses and laptop specifications. Encourage your student to check to see what else may be available.

Important Information for Parents

Official Communications

The university uses e-mail as a means of official communications to all students. All accepted and enrolled students can claim an official university e-mail address. It is the student's responsibility to provide the university with a valid e-mail address using the online update form in UT Direct.

Remember that official correspondence from the university is with the student. For more detailed information, please read the university's policy on using e-mail for official correspondence to students.

Keep It Legal!

It’s important for you and your student to understand that illegal downloading from the Internet can have significant consequences, including thousands of dollars in fines. The Recording Industry Association of America (RIAA) is aggressively pursing college students who break the law; talk with your son or daughter about downloading music and movies illegally. Students who violate the Acceptable Use Policy (AUP) or engage in illegal activity may suffer disciplinary probation or criminal prosecution.

The university cannot protect a student if the police and the FBI investigate violations of state or federal law. This includes issues related to copyright infringement. Ignorance is not an excuse.

eProxy Service

Your student can make it possible for you to view and update their personal electronic records through the eProxy service provided by Division of Housing and Food. Use eProxy to complete financial transactions and view or update various records. By designating you as someone who can do things for them, your son or daughter gives you direct access to their tuition bills, enables you to check the balances Dine In Dollars, and authorizes you to make a deposits to Bevo Bucks.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!