The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

Getting Started with ITS

Staff: Getting Started with IT@UT

The University of Texas at Austin employs over 14,000 workers in support of the academic goals of our students and faculty. As a staff member, you receive core technology products and services from Information Technology Services (ITS) to help you succeed personally and to contribute to the overall success of the university.

Your university identification

Every staff member receives a unique electronic identification (UT EID) that allows secure access to many online resources.

When you begin your job, you receive your official university ID card from the ID Center, located at the Information Desk in the Flawn Academic Center (FAC).  Remember to bring your driver’s license or a passport to receive your ID card.

Secure your computer and your work

ITS offers you a variety of free, useful software on the Anti-Virus Software site to protect your personal computer when working and communicating online. The anti-virus software suggestions meet university information security requirements. Download, install and run security software on your personal computer today!

Connect with the university

ITS provides every member of our campus with an Austin Exchange email account . Use a desktop email program — or log in via the Outlook Web App (OWA) with your EID and password — to access your email.

You can also check your work voice mail system via phone or by email.

Access the Internet

For wireless and wired Internet access on campus, use the Public Network (PNA) system. The campus wireless network, called utexas, is secure and easy to use. Getting started requires a few steps, so allow a few minutes the first time you use the service.

Off-campus, the VPN (virtual private network) allows you to access campus resources from home.

Stay up-to-date with HR or campus news

UT Direct is the secure, online campus portal where you can access benefit information, time sheets and much more. Log in using your UT EID and password.

ITS lets university personnel create or subscribe to an email distribution list devoted to a specific department, project or topic. Create mailing lists to hold email discussion threads with your team members.

Store and share files online

UTBox allows you to store and share online copies of your notes, presentations, and files. UTBox gives you 150GB of storage space to work with. You can access UTBox from any Internet-connected computer.

Get savings on computer products

The Campus Computer Store, on the first floor of the FAC, provides the university community with a convenient low-cost outlet for purchasing hardware, software and accessories at low academic pricing.

Know your rights and responsibilities

An IT Acceptable Use Policy (AUP) provides you with guidelines for the responsible use of computer resources at the university, including email, computer accounts and Internet access. This policy also describes your rights and responsibilities when it comes to copyrighted materials, confidential information and much more.

If you haven't already done so, remember to take the Faculty-Staff IT Security Awareness Training. It's a requirement.

Get help and computer training

The UT Service Desk provides free computer assistance by phone, online or in person. Many schools and colleges have their own IT support staffs. Check with your college to find out what local IT help is available to you.

Staff at UT Austin are generally eligible for the services ITS provides. Some schools and colleges, including Cockrell School of Engineering, College of Education, McCombs School of Business, School of Architecture, and School of Information also provide their staff with additional resources and requirements, such as custom email addresses and laptop specifications. Be sure to check with your school or department to see what else is available to you.

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!

Get IT Services “on the go.”

Your IT benefits are not limited only to campus use. A number of ITS products and services also extend to wherever you conduct business—from home or on the road.

  • Protect your work-at-home computer with the latest, free anti-virus software for Windows and Mac OS computers from the Anti-Virus Software page.
  • Reach your co-workers and colleagues with email on Office 365.
  • Store your conference notes or presentations in UTBox.
  • The UT Service Desk is available to help you by phone, e-mail or instant message. Get help on or off campus with anything from getting connected to the Internet to resetting a forgotten password.