The University of Texas at Austin

Getting Started with ITS

Students: Get Started with Technology at UT

Welcome! Information Technology Services (ITS) is here to help. For those of you new to the university or wanting to learn more about the technology offered on campus, we have compiled a list of ITS resources available to help your collegiate career.

A Word about your UT EID

You should already have a UT Electronic Identification (EID) and password. You’ll need your EID to log in to online university services like UT Direct. Remember, your EID provides access to your grades, finances, and other personal information, so you should NEVER share your password. EID help is available through the UT EID Self-Service Tools.

Set up a university e-mail account

You can create your own UTmail e-mail address, which will be yours forever, even after graduation. UTmail provides 25GB+ of storage, an easy-to-use interface, and a number of collaborative applications, including Google Drive for file storage and sharing.. Set up your e-mail account at the UTmail site.

Print on campus

UTprint has printers conveniently located all over campus. You can even print to these printers from your personal computer! As long as you have BevoBucks, you can print on campus. Information on printer locations, prices, and printing from your personal computer are available at the UTprint Service site.

Find deals at the Campus Computer Store

Need a new computer or software? Need repairs for your current computer? The Campus Computer Store in the Flawn Academic Center (FAC) has special educational discounts on a variety of computer products and accessories in addition to serving as an authorized Apple and Dell service center. Stop by to shop in person or browse the on-line catalog.

Locate computer labs on campus

The FAC is home to two of the largest computer labs on campus where you can access the Internet and a variety of software. Lab resources include Macs, PCs, printers, and scanners. You can find information on all campus computer labs on the Campus Computer Labs site.

Use your Wi-Fi devices on the university network

The wireless network at the university, called restricted.utexas.edu, is available almost everywhere on campus, even in the residence halls! Information for connecting your device to the wireless network, bandwidth plans, and wireless coverage maps are available on the Wireless and Wired Public Internet Access site.

Access UT Direct – your personalized campus portal

UT Direct is a customizable university portal that provides personalized information based on your EID. The system allows you to register for classes, check grades, view course information, and make on-line payments, as well as hundreds of other things. Take a look around UT Direct to get familiar with all the features available.

Get help when you need it

The ITS Help Desk is available by phone, e-mail, chat, and walk-in every day of the week to answer your questions on computers and ITS services. Help Desk hours and contact information are available on the Help Desk site.

Protect yourself from copyright infringement

Every year students get caught sharing copyrighted material, which can result in being placed on academic probation and having to pay significant settlement fees. The university cannot protect you against allegations of copyright infringement. The best way to protect yourself is to read the Acceptable Use Policy (AUP) and abide by its rules. Familiarize yourself with the AUP to make sure you are following the rules.

Earn while you learn

ITS is a great place for finding a convenient on-campus job. Whether you want to develop your technical or customer service skills, our lab proctor, Help Desk consultant, and student programmer positions will help you achieve the professional experience you are looking for. You can find information on available student positions at the ITS Jobs site.

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!