The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Managing Unwanted Email

How the University Blocks Unwanted Mail

ITS manages the Mail Filtering Service, which filters unwanted email from many UT Austin email services. Although ITS anti-spam and anti-phishing solutions are very effective, it is impossible to detect all unwanted email. While ITS adjusts the hardware and software technologies in use on campus to adapt to new spamming and phishing techniques, you may occasionally see unwanted email appear in your inbox.

If the Mail Filtering Service is unable to conclusively determine whether a message is spam, the message is sent with the tag [UTEXAS: SUSPECTED SPAM] attached to the beginning of the subject line and a warning is added to the top of the message. This will allow you to determine whether the message is legitimate. You can also create a rule or filter based on the altered subject line to automatically mark these messages as unwanted email in the future.

Last updated December 11, 2012 @ 11:32 am

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!