The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Managing Unwanted Email

Received Email With [UTEXAS: SUSPECTED SPAM] in Subject Line

The university has a complex system to defend against spam and phishing attacks. If ITS can positively identify a message as spam, our Mail Filtering Service automatically blocks it so it doesn't arrive in your inbox.

Messages sometimes look like spam, but are not. To prevent accidentally blocking something that's important to you, suspicious messages are marked with [UTEXAS: SUSPECTED SPAM] in the subject line. The following message is also included before the original content of the email:

WARNING: The University of Texas at Austin spam defense system has flagged the following message as suspicious. If the message asks you for a username and/or password, such as your UT EID or your Webmail login, DO NOT respond to the message. The university will NEVER ask for your username or password in an email message. If you have sent your username or password in response to this message or a message like it, contact the ITS Help and Service Desk immediately at 512-475-9400.

If the message is in fact spam, please DO NOT reply or click on any links or images within the message. ITS recommends reporting the spam and then deleting it. You may also create filters in your email client to further reduce the amount of spam you receive.

For more information, please see Managing Unwanted Email.

Last updated July 3, 2014 @ 4:32 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!