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Austin Exchange Messaging Service

Accessing AEMS via ActiveSync

About ActiveSync

ActiveSync is a protocol created by Microsoft for allowing mobile devices (such as smartphones, PDAs, and tablets) to interact with Exchange mailboxes. Depending upon the specific device implementation, ActiveSync can synchronize e-mail, calendar items, contacts, tasks, and notes. ActiveSync is currently supported on a broad variety of mobile devices, including Windows Phone, iOS, and Android devices.

Configuring ActiveSync to connect a device to an AEMS Mailbox

Removing an ActiveSync connection from a mobile device

Remote Device Wipe

In the event of the loss or theft of a mobile device, ActiveSync provides users with a mechanism for performing a remote wipe of their device, provided that an ActiveSync Device Policy has been applied to the device. For information on opting-in for this feature, see Opting-In For Remote Wipe Capability.

For instructions on how to perform a remote device wipe, see How to Perform a Remote Wipe.

Alternatives to ActiveSync

Other methods for accessing an AEMS mailbox from a mobile device include:

  • Connecting to Outlook Web App (OWA) via a web browser.
  • Connecting to Outlook Mobile App (OMA) via a web browser. This is a stripped-down, text-only version of OWA optimized for mobile devices.
  • Connecting via the IMAP4 protocol. The precise steps for this depend upon the specific device, but the generic IMAP settings found here are applicable. Please note that IMAP will ONLY provide access to e-mail, not Calendar or Contact data.

Last updated November 20, 2014 @ 3:31 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!