The University of Texas at Austin
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Austin Exchange Messaging Service

Opting-In for Remote Wipe Capability

In order to use the built-in Exchange tools tools to initiate a remote wipe of a lost or stolen device via OWA, it is necessary to have an ActiveSync Device Policy applied to the device. (For more information on these policies, see Understanding Exchange ActiveSync Mailbox Policies.

To request that an ActiveSync device policy be applied to your device, please submit a request to the UT Service Desk.

(Please note that if a policy is applied after the loss or theft of a device, there is less chance that the device will receive the wipe command.)

iOS devices also have an alternative option via Apple's "Find my iPhone" feature, which also provides the ability to perform a remote wipe. For more information on this feature, please consult Apple's documentation.

Last updated May 26, 2016 @ 10:47 am

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!