The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Office 365

REQUIRED: Apple Mail - Pre-Migration Checklist

This document walks users of Apple Mail through the checks required before a mailbox can be migrated from AEMS to Office 365. The following steps must be reviewed thoroughly:

Turn on Classic Layout (OS X 10.7 or later)

If you are using OS X 10.6 or earlier, please skip this section. If you are using OS X 10.7 or later, please follow these steps to turn on Classic Layout.

  1. From the Mail menu, select Preferences. A dialog box will open.

  2. Click Viewing.

  3. Click to put a check next to Use classic layout.
  4. Close the dialog box.
  5. Continue with the steps below.

Deleted Items Warning

Large Deleted Items Folders
The migration process can be slowed down if your mailbox's Deleted Items folder is large in size. If you don't need these messages, emptying your Deleted Items folder can speed up the migration. To do this, right-click (control-click in Mac OS X) your Deleted Items folder and select Empty Folder or Erase Deleted Items.

30-day Deleted Items Timer and Functionality
Once your mailbox has finished the migration process, a 30-day timer will start, and all messages migrated will be permanently deleted in 30 days. Moving forward, all messages in the Deleted Items folder older than 30 days will be permanently removed.

If there are any messages in that folder that you may need, please restore them to your mailbox before this timer is up.

Public Folder Information

Please let your Technical Support Contact (TSC) know of any Public Folders you currently manage.

Resource Calendars and Accounts

We would like to migrate any rooms or resource accounts you manage alongside your mailbox so your workflow is not interrupted. Please inform your Technical Support Contact (TSC) of any resources you manage.

Additional Resources for Migration Process

Please make note of the following resources prior to your migration date, to use after the process is complete.

Apple Mail Post Migration Process
This page will detail the expected behavior of Apple Mail during the process and any steps to be taken after the migration is complete.

Office 365 Help & Support
This is the main support page for the Office 365 Project, including information on best practices, known issues, mobile device configuration and more.

Last updated April 2, 2015 @ 5:02 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!