The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Office 365

Sending Encrypted Messages


To send an S/MIME encrypted message, the sender needs a copy of each recipient's certificate. UT's on-campus Exchange environment allowed users to retrieve certificates from the Global Address List. However, that certificate data does not synchronize to the Office 365 environment, so this functionality is not available after the Office 365 Migration.


The Office 365 Team is aware of this issue, and are researching a solution.


Users will have to receive a digitally-signed message from another individual before being able to send an encrypted message to them. Once a signed message is received, users must store that certificate in their Contacts by creating a local Contact entry for that individual. After this process is complete, encrypted email is possible.

Note: This does not affect the receiving of encrypted messages.

Last updated June 28, 2013 @ 10:37 am

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!