The University of Texas at Austin

SmartVoice Voice Mail (Retirement in Progress)

Known Issues: Outlook and Entourage Filtering Forwarded Messages to Junk E-mail

Users who forward voice messages to an email address and access them using Microsoft Outlook may find those messages inappropriately filtered into the Junk E-mail folder. It is possible that recent Microsoft security patches may have caused this behavior.

To prevent this problem, add the SmartVoice server to your list of allowed senders.

In Outlook, Update Safe Senders

  1. Open Outlook.

  2. Look in the Junk E-mail folder for messages that may have been inappropriately filed.

  3. From the Actions menu, select Junk E-mail and then select Junk E-mail Options. If using Outlook 2010, select the Junk E-mail folder and then locate Junk in the Home tab. Click on the drop-down arrow and select Junk E-mail Options.

    Note: If you receive a warning because you are in online mode, you can click OK and proceed.

  4. In the Junk E-Mail Options window, click the Safe Senders tab.

  5. Click Add, and enter the following text in the domain field: "@FC.its.utexas.edu"

  6. Click OK to exit the Junk E-mail Options window.

In Entourage, Update Safe Senders

  1. Open Entourage.

  2. From the Tools menu, select Junk E-mail Protection.

  3. In the Junk E-Mail Protection window, click the Safe Domains tab.

  4. Enter the following text in the domain text area: "@FC.its.utexas.edu." Use a comma to separate multiple entries.

  5. Click OK to exit the Junk E-mail Protection window.

Last updated May 15, 2012 @ 2:04 pm

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