The University of Texas at Austin

SmartVoice Voice Mail (Legacy)

Types of Voice Mail Boxes

EID (Individual) Boxes

Individual service is intended for faculty and staff who are considered permanent or long-term employees. Individual boxes are linked to the user's UT EID, so only that person will have access to the mailbox by software or Web login.

Non-EID (Generic) Boxes

Also referred to as "departmental" boxes, these mailboxes are for general use by multiple employees. Examples of how these may be used are for main departmental phones, labs, or for positions with high turnover, such as seasonal or per-semester employees.

Routing Boxes (Menus) and Sub-boxes

Customers who share a single phone number may wish to maintain separate mailboxes. You can order a routing box with a recorded menu listing up to 10 mailboxes for a single phone number. When a caller dials the phone number, if someone is already on the line or if no one answers, the routing box provides the caller with a menu of options (not to be confused with automated attendants*). For example: "To leave a message for John, press 1. To leave a message for Jane, press 2. To leave a message for Mary, press 3."

*If you need menus that provide functions in addition to simply leaving a message, refer to the automated attendants Web page. To consult with the voice mail administrator about both routing boxes and auto-attendants, call the Telephone Services Office at 512-471-0019.

Last updated May 15, 2012 @ 1:09 pm

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!