The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

Custom Calling Features (CCF): Call Forward All Calls (CFI)

This user activated feature allows incoming calls to be rerouted to another campus phone. If you have CALL FORWARD BUSY or CALL FORWARD NO ANSWER on your telephone, activating CALL FORWARD ALL CALLS will override these features only while it is activated.

To Activate Call Forward
What You Do What You Hear
1) Lift the handset from the cradle. Dial Tone
2) Dial the activation code "72". Stutter Dial Tone
3) Dial the number to which calls are to be forwarded. (Dial the five-digit station number for campus phones). Confirmation Tone
To Cancel Call Forward
What You Do What You Hear
1) Lift the handset from the cradle. Dial Tone
2) Dial the deactivation code "73". Confirmation Tone
3) Replace the handset in the cradle.


  • To check the status of CALL FORWARDING on your telephone, dial the activation code "72" from your telephone. You will hear a fast busy tone if your telephone is forwarded, or stutter dial tone if your telephone is not forwarded.


  • Many telephone problems involving the inability to receive calls have been traced to forgotten or unintentional Call Forward activation on a user's telephone. If you suspect you are not getting calls, check to see if your phone is forwarded.

  • Once a call has forwarded, it can only be transferred back to the original called station from the phone to which it was forwarded. You cannot transfer a call back to the original party if you use CALL PICKUP to answer a forwarded call. This is true for CALL FORWARD NO ANSWER, CALL FORWARD BUSY, and CALL FORWARD ALL CALLS.

  • Call forward can only be deactivated from the telephone line from which it was activated.

  • Only one call can be forwarded by the system at a time. The second forwarded call will receive a busy tone because the remote "forwarded-to" station is handling the first call.

  • A SPEED CALL code can be used to enter the station number forwarded to, when activating the call forward feature.

Last updated April 10, 2012 @ 1:47 pm

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