The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

Custom Calling Features (CCF): Call Pickup (CPU)

This feature lets you answer calls that come to other stations within the same pickup group. All stations within the group must have this feature assigned. To pick up a call, dial the feature access code for CALL PICKUP, "77". You can do this from any instrument in your CALL PICKUP group. An immediate connection is made between you and the incoming call.

To use Call Pickup when you hear ringing from another telephone in your group, lift your handset and dial the Call Pickup code "77".


  • If two or more phones in the same group are being called (even though you may not have heard more than one phone ringing), using CALL PICKUP will answer the the line that began ringing first. To answer a specific phone that is ringing, see SEE DIRECTED CALL PICKUP.

  • This feature is recommended even if you know an unanswered station in your group will forward to you. The caller will not have to wait as long to be acknowledged.

  • CALL PICKUP cannot be used to answer a RING AGAIN recall.

Last updated December 14, 2012 @ 2:02 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!