The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

Telephone Service (Retirement in Progress)

Ordering: Telephone Lines and Wall Jacks

How to order

Use the Voice Line and Telephone Instrument Service Request to order instruments, new telephone service, or to change existing service. Make sure to choose a deskset if ordering a new phone line. If you'd like to add voicemail, order the phone line first. You can add voicemail once a number is assigned.

Pricing

Line and wall jack prices
Type of Line
Monthly Charge
One-time Installation Charge
Trip Charge
Order Charge
Telephone Line $15.50 $60.00 $46.00 per installer visit; usually one trip charge per work order. $23.00 per work order submitted.
Fax Line $14.75 $60.00
Modem Line $14.75 $60.00
Virtual Line $8.00 $23.00
ISDN Line $46.60 $195.00

Note: Each wall jack port is specifically programmed for the line and type of equipment to which it is connected.

Moving a phone to a new location
Installation/Move Charge
Trip Charge
Order Charge
$60.00 $46.00 per installer visit; usually one trip charge per work order. $23.00 per work order submitted.

Last updated December 14, 2012 @ 2:15 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!