The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

Custom Calling Features (CCF): Call Hold (CHD)

The CALL HOLD feature allows the user to place one call on hold, and activate another feature or make a call. CALL HOLD is unlike HOLD which allows you to hang up the telephone while you attend to another task. If you hang up after dialing the CALL HOLD feature the telephone will ring immediately with the held party on the line.

To Place a Call on Hold
What You Do What You Hear
You are on an established call:
1) Hookflash Stutter Dial Tone
2) Dial the activation code "*74". Confirmation Tone — Dial Tone
3) Activate another feature, or make another call.
To Retrieve a Call on Hold
What You Do What You Hear
1) Hookflash, then dial "*74". Original caller is on the line
1) Hang up. Original call will ring at your telephone.


  • CALL HOLD cannot be activated during a THREE-WAY CALL. You cannot activate CALL HOLD when you are involved in a CALL TRANSFER.

  • If you hang up after activating the CALL HOLD feature, the call on hold will ring back immediately at your telephone. To place a call on hold while you complete another (non-telephone) task see HOLD.

  • If you have CALL HOLD and CALL WAITING, you must activate CALL HOLD before you can retrieve a call waiting.

Last updated May 3, 2012 @ 11:16 am

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