The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

University Wiki Service

Requesting New Add-Ons

Add-ons offer additional functionality that isn't already found in the Confluence wiki software which powers the University Wiki Service. A complete list of available add-ons can be found by selecting “Atlassian Marketplace” from the drop-down person-icon menu on the right side of the wiki menu bar (you must be logged in to the Wikis). To request an add-on that you would like installed, please follow these steps:

Send an email to This will create a support ticket that will be used to track your request. In your email, please include:

  • The name of your department or project.
  • A description of the business need that this add-on would solve.
  • An approximate number of faculty/staff who would immediately benefit from using the add-on.
  • A description of how this add-on might benefit a larger number of University Wiki Service users.

Upon receipt of your request the Wiki administrators will evaluate the add-on, taking into consideration its cost*, benefit to the service as a whole, and any potential security risks.
*The purchase of add-on costing more than $300 must be approved by the Web Technologies and Infrastructure (WTI) Subcommittee. ITS may not necessarily incur the cost of the Add-on and may ask the requesting entity to bear the cost.

Decisions can take up to one month depending on the WTI Subcommittee's scheduled meeting dates. Wiki administrators will request more information, if needed, and will keep you updated on the progress of your request.

Last updated February 8, 2016 @ 2:15 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!