The University of Texas at Austin

ITS Help and Service Desk

Contact the ITS Help Desk

There are a number of ways to contact us:

  • View our Help & Support pages.
  • Call 512-475-9400 to contact the ITS Help Desk.
  • Chat (not available at this time).
  • Service desk in the lobby of the Flawn Academic Center.
  • For all services, you will need to provide your UT EID or a departmental account number.

    Online Help Request Form

    For questions that do not require immediate assistance, you may also use this form to contact the ITS Help Desk by email. For most questions, you will receive a response by the end of the next business day. Some questions may take longer to resolve. If you have a problem that requires immediate attention, call the ITS Help Desk at 512-475-9400.

    The ITS Help Desk CANNOT reset UT EID passwords using email. Please call us at 512-475-9400 or visit us in person in the Flawn Academic Center (FAC) lobby.

    An asterisk (*) denotes required fields.

    Forgot your UT EID?

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    Note: Information you supply in the form above is transferred using a secure (https:) connection. You will receive a confirmation email.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!